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At CAF Digital Services, we develop and operate innovative digital solutions (SaaS) focused on intelligent maintenance and railway operations. We are committed to professionalized service management based on ITIL, with a clear focus on customer orientation and service quality. As part of our growth, we are looking to strengthen our team with a customer-oriented **Service Manager** who will lead service delivery and evolution with a transversal and strategic vision.\n\n\n**What do we offer you?**\n\n\n**Positive Work Environment:** You will become part of a highly qualified team surrounded by people with strong collaborative spirit, where you will find a close and very pleasant atmosphere.\n\n\n**Work-Life Balance:** Our hybrid model will allow you to perfectly balance your family and professional life.\n\n\n**Learning and Autonomy:** We will encourage you to work autonomously, supported by our training programs, with a highly technological product and in an international market.\n\n\n**Security and Stability:** CAF has been working for over 100 years on a path extending into the future, providing you with the security you need.\n\n\n**What will make you succeed in this role?**\n* Bachelor’s degree in Industrial Engineering, Computer Science or Telecommunications\n* Strong customer and service quality orientation.\n* ITIL v3/v4 certification required.\n* Minimum of 2 years of experience in IT service management with direct client interaction.\n* Experience in contract management and service level agreement (SLA) compliance.\n* Experience with SaaS services or digital solutions in industrial/railway environments.\n* Knowledge of service management tools (ITSM) and performance metrics.\n* Proactive, good listener, empathetic, and leadership skills.\n* Ability to communicate effectively with different levels (technical, operational, executive).\n* Analytical mindset for monitoring and improving service indicators.\n\n\n\n**What will be your mission in the company?**\n\n\nYour mission will be to coordinate service delivery to one or multiple clients, managing all contractual, operational, and relational aspects of the service.\n\n\n**Position Responsibilities:**\n\n\n* Serve as the single point of contact for the client in service management: preventive, corrective, and evolutionary.\n* Plan and coordinate the delivery of contracted services, ensuring execution according to established commitments.\n* Specify, negotiate, monitor, and ensure compliance with client requirements, both technical and functional.\n* Lead customer support, guaranteeing smooth, professional communication focused on satisfaction and retention.\n* Act as the main contact during technical presentations and negotiations with the client.\n* Conduct customer training on functionalities, service usage processes, or newly implemented upgrades.\n* Lead periodic customer review meetings, including preparation, KPI analysis, report generation, and driving improvement initiatives.\n* Assess and mitigate service delivery risks, proposing preventive or corrective action plans.\n* Monitor strategic customers to identify needs and promote new developments or service expansions.\n* Coordinate and monitor technical or service subcontracting related to customer delivery.\n* Evaluate and mitigate service delivery risks, proposing preventive or corrective action plans.\n\n\nTherefore, if you are interested in working at a digital company striving for a more sustainable and responsible world, committed to equal opportunities and with an Equality Plan, do not hesitate—**apply for the position now.**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761160618000","seoName":"service-manager-itil-saas-services","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-hernani/cate-civil-structural-engineering/service-manager-itil-saas-services-6414855916493112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"86a77d77-cd47-47dc-8dda-58a8f2d73a18","sid":"73a99575-50a0-40d7-9d98-a8441dbb35fb"},"attrParams":{"summary":null,"highLight":["Service Manager at CAF Digital Services","Experience in ITIL and SaaS services","Hybrid model for work-life balance"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Donostia,Euskadi","unit":null}]},"addDate":1761160618476,"categoryName":"Civil/Structural Engineering","postCode":null,"secondCateCode":"engineering","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4142,4147","location":"Juan A. 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Experience in structural design and calculation is essential.\n* Advanced level of English.\n* General knowledge of enclosures (sheet metal, sandwich panels, deck, glass, etc.) as well as manufacturing and assembly processes of structural elements.\n* Proficiency with calculation and design software: SAP2000, AutoCAD, etc.\n* Knowledge of software: Grasshopper/Dynamo (preferably) and Rhino (parametric modeling-programming).\n* Creativity and skills in automation, modeling, and programming.\n* Availability for occasional travel to both national and international project sites.\n\n \n\n**WHY TRUST BATEA?**\n\n \n\n* **PROXIMITY**: At Batea, we treat you how we would like to be treated during a selection process. You'll easily communicate and meet with us whenever needed; we'll listen and resolve your questions.\n* **PROJECTS THAT MATCH YOUR GOALS**: We'll offer you the best project suited to what you're looking for. 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