Country Spain Province Madrid \- Madrid Application Deadline 21/01/2026 Category Communication and Marketing Type of Offer Targeted at persons with disabilities **Create Alert** **NGO Information** Spanish Committee of UNRWA **Rating** (1 rating) **info** Response rate: 97.62% **info** **Objective** ------------ Are you passionate about working on content strategies for loyalty? This position is key to: Strengthening the donor experience Increasing retention, trust, and recurrence Improving donor lifetime value (LTV) Reinforcing motivation and emotional connection with UNRWA’s mission This could be your opportunity! What will be your mission? The Loyalty Technician’s main mission will be to develop and implement content strategies to retain and convert our social base—comprising members, donors, and interested audiences. This role focuses especially on designing loyalty campaigns for members and donors, with particular attention to email and other digital content that helps increase engagement and support for our humanitarian mission. THE MAIN FUNCTIONS YOU WILL CARRY OUT ARE… * Design and manage the end-to-end donor experience—from welcome through loyalty, reactivation, and churn prevention. * Develop personalized communication strategies (thank-you messages, upgrades, milestones, and recognition) based on donor profile and donation type. * Create and maintain a coherent, emotionally resonant narrative about the real impact of contributions, aligned with UNRWA’s mission and values. * Draft and coordinate high-value content for members and donors: newsletters, emails, website content, campaigns, landing pages, and specific materials. * Produce impact stories and visual content in collaboration with other departments and external providers. * Design, execute, and optimize email marketing campaigns and automated journeys focused on retention, conversion, and engagement. * Manage social base segmentation and data analysis to identify risks, growth opportunities, and areas for continuous improvement. * Measure campaign performance, prepare periodic reports, and propose strategic improvements based on key metrics. * Coordinate cross-functionally with Digital Mobilization, Membership Management, and Communications to ensure coherence and effectiveness in campaigns and emergencies. * Provide operational support to the department, ensuring internal information flow, document organization, and review of donor-facing materials. PROFILE FOR OUR ORGANIZATION, IT IS IMPORTANT THAT YOU HAVE… * Higher education degree in Journalism, Advertising, or related field. * Demonstrated experience of at least 2 years in content creation, preferably in copywriting or email marketing roles. * Proven experience in donor/member loyalty within NGOs, as well as audience segmentation and development of automated journeys. * Advanced proficiency in email marketing tools (Mailchimp, Campaign Monitor, etc.). * User-level proficiency in Office 365\. * High level of English. * Residence in Madrid. * Academic qualifications are desirable but not mandatory if the candidate demonstrates equivalent experience and competencies. FOR OUR ORGANIZATION, IT IS A PLUS IF YOU… * Have PASSION for working in communications and loyalty within the humanitarian sector. * Have social sensitivity and interest in social causes—especially Palestinian refugees. * Have knowledge of video and photo editing tools. * Have knowledge of graphic design, audiovisual storytelling, and UX writing. * Have general knowledge of the United Nations system and UNRWA’s role in the Middle East. * Have knowledge of the Middle East—particularly Palestine. * Hold a disability certificate. WE ARE ENTHUSIASTIC ABOUT… * Individuals with strong analytical skills. * Individuals with excellent written communication skills—including emotionally engaging, persuasive, and socially tailored writing. * Creative individuals who work well in teams. * Goal-oriented individuals with strong attention to detail, proactivity, and autonomy. WE WOULD ALSO LIKE YOU TO HAVE… * Commitment to our mission, vision, and values—as well as to our code of conduct. THIS IS OUR OFFER TO YOU… SELECTION PROCESS CODE: TECOMFIDE 2026\.01 Flexible working hours, with start time between 8:00 and 10:00 a.m. 23 working days of vacation per year, plus additional free days and special leave. Professional training and development plan. Remote work: 3 days per week. Work–life balance measures. Flexible Compensation Plan: Health insurance. * We are an organization firmly committed to Equality. * Working schedule: Full-time, 38 hours per week; 3-month summer intensive schedule. * Contract type: Permanent. * Expected start date: Late January 2026 **Profile:** FOR OUR ORGANIZATION, IT IS IMPORTANT THAT YOU HAVE… * Higher education degree in Journalism, Advertising, or related field. * Demonstrated experience of at least 2 years in content creation, preferably in copywriting or email marketing roles. * Proven experience in donor/member loyalty within NGOs, as well as audience segmentation and development of automated journeys. * Advanced proficiency in email marketing tools (Mailchimp, Campaign Monitor, etc.). * User-level proficiency in Office 365\. * High level of English. * Residence in Madrid. * Academic qualifications are desirable but not mandatory if the candidate demonstrates equivalent experience and competencies. FOR OUR ORGANIZATION, IT IS A PLUS IF YOU… * Have PASSION for working in communications and loyalty within the humanitarian sector. * Have social sensitivity and interest in social causes—especially Palestinian refugees. * Have knowledge of video and photo editing tools. * Have knowledge of graphic design, audiovisual storytelling, and UX writing. * Have general knowledge of the United Nations system and UNRWA’s role in the Middle East. * Have knowledge of the Middle East—particularly Palestine. * Hold a disability certificate. WE ARE ENTHUSIASTIC ABOUT… * Individuals with strong analytical skills. * Individuals with excellent written communication skills—including emotionally engaging, persuasive, and socially tailored writing. * Creative individuals who work well in teams. * Goal-oriented individuals with strong attention to detail, proactivity, and autonomy. WE WOULD ALSO LIKE YOU TO HAVE… * Commitment to our mission, vision, and values—as well as to our code of conduct. THIS IS OUR OFFER TO YOU… SELECTION PROCESS CODE: TECOMFIDE 2026\.01 * Flexible working hours, with start time between 8:00 and 10:00 a.m. * 23 working days of vacation per year, plus additional free days and special leave. * Professional training and development plan. * Remote work: 3 days per week. * Work–life balance measures. * Flexible Compensation Plan: Health insurance. * We are an organization firmly committed to Equality. * Working schedule: Full-time, 38 hours per week; 3-month summer intensive schedule. * Contract type: Permanent. * Expected start date: Late January 2026 **Competencies:** Problem analysis and resolution, Optimism and enthusiasm, Technical and personal reliability, Interpersonal communication **Level:** Employee **Contract Type:** Full-time **Duration:** Permanent **Salary:** Between 24\.001 and 30\.000 € gross/year **Minimum Education:** Bachelor's degree **Minimum Experience:** At least 2 years **Start Date:** 29/01/2026 **End Date of Activity:** 31/12/9999 **Number of Vacancies:** 1