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Position Summary: We are seeking a Vacation Customer Service professional with experience in reservation management and customer service to design tailor-made trips and ensure agile, high-quality service. Key Highlights: 1. Design customized vacation trips with an expert team. 2. End-to-end travel management and personalized advisory services for clients. 3. Continuous learning about vacation destinations. **Description:** ---------------- **Are you passionate about delivering excellent service and interested in the world of vacation travel?** We are looking to hire a Vacation Customer Service professional specialized in reservation management and customer service. If you have experience with GDS tools and enjoy designing customized trips, this could be your opportunity! **Who Are We?** We are part of **W2M Group**, the travel division of **Iberostar Group**. We design customized vacation travel experiences by combining destination expertise, technology, and an expert team that accompanies customers throughout the entire process—ensuring quality, proximity, and differentiated service. **What Will Be Your Mission?** You will join our vacation customer service team, focusing on ensuring efficient and professional management of our corporate clients’ reservations, guaranteeing agile, clear, and high-quality service. Your responsibilities will include: * End-to-end management of vacation travel (air, hotel, train, car, ferry, etc.) * Personalized advisory services for clients, delivered with exceptional care. * Itinerary design and travel budget preparation. * Reservation management and handling of add-ons (extras, complementary services, etc.). * Itinerary tracking and resolution of issues before, during, and after travel. * Administration and tracking of documentation: issuing vouchers, confirmations, etc. * Daily use of GDS tools. * Collaboration with other departments and teamwork. * Ensuring service quality and an outstanding commercial experience. * Continuous learning about vacation destinations alongside the expert team. **Requirements:** --------------- ***What Do We Need From You?*** **Minimum 3 years’ experience in a similar role.** **AMADEUS** – Selling Platform Connect, including: * Fare quoting, ticket issuance, and reissuance. **GDS Reservations:** * Air. * Hotels. * Cars. **Use of Other Vacation Systems:** * Hotel web portals. * Low-cost airlines. * Trains and ferries. Intermediate level of English. Proficiency in office tools: * Excel * Word * PowerPoint **Desirable Knowledge** * Familiarity with vacation destinations and tourism products. * Prior experience in vacation agencies or tour operating. * Billing systems (or similar). Being **W2M·People** comes with advantages, because our team’s well-being is our top priority. Joining our team has its benefits. * We support your continuous professional development through training programs and internal mobility. * We optimize your finances via our flexible compensation program and partnerships with financial institutions. * We want you to fully enjoy your leisure time with discounts on travel and hotels. * You and your loved ones matter to us—so your birthday is a paid day off, to celebrate however you wish. At **Úbico**, we invite you to evolve the agency model together with us. Apply now and start designing the future of corporate mobility.
