Senior Customer Success Manager

Description

Summary: We're hiring a Senior Customer Success Manager to join our commercial team, owning customer execution end-to-end across onboarding, adoption, and commercial outcomes. Highlights: 1. High-impact role owning customer execution end-to-end 2. Play a critical role in turning customer engagements into scalable success 3. Own accounts, not just manage them Europe (EU time zone preferred) \\u007C Travel required **About Longtail Technologies** Longtail is building an intelligent decision\-streaming platform that helps airlines make smarter decisions in real time. By combining automation, proprietary algorithms, and live travel data, we enable airlines to optimize pricing, availability, and product flexibility across thousands of routes worldwide. We’re a fast\-growing company solving complex, high\-stakes problems in aviation—and we’re now scaling how we operate with customers. **About the Role** We’re hiring asenior post\-saleSenior Customer Success Manager to join our commercial team. This is a high\-impact role responsible for owning customer execution end\-to\-end—across onboarding, adoption, and commercial outcomes. You’ll work directly with airline revenue management, pricing, and commercial teams, and play a critical role in turning customer engagements into scalable, repeatable success. This is not a support role. You will own outcomes, not just relationships. **Compensation \& Benefits** Up to €120,000 base \+ bonus \+ Equity \+ Benefits **Hiring Process** * Recruiter intro call * Hiring manager interview * Collaborative working session (real Longtail scenario) * Final leadership conversation **Ready to Contribute to Something That Matters?** This role is for someone who wants to **own accounts, not manage them**. If you’re excited about operating at the intersection of airlines, data, and commercial execution—and helping define how a company scales—we’d love to hear from you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.