Summary: Seeking a proactive Tenancy Change and Nomination Coordinator passionate about delivering excellent customer service and improving communities by managing tenancy changes, mutual exchanges, and nominations. Highlights: 1. Play a key part in improving homes and communities throughout Barnsley. 2. Deliver excellent customer service and make a real difference in the community. 3. Opportunity for continuous improvement of the Lettings Service. **Salary:** £26,403 to £28,142 **Working Arrangements:** Full Time **Hours of Work:** 37 hours per week **Status of Employment:** Permanent This post closes at 11\.59 pm on the date specified. At Berneslai Homes, we strive to be an ambitious, forward\-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the ***Customer first***, have a ***Can do*** attitude to make change happen, and stay ***Curious*** to make sure we get things right. We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high\-quality homes and prioritising tenant safety, needs, and well\-being. **The Tenancy Change and Nomination Coordinator role:** Are you passionate about delivering excellent customer service and making a real difference in your community? We are looking for a proactive and organised Tenancy Change and Nomination Coordinator to join our dynamic Lettings service. In this role, you’ll play a key part in effectively co\-ordinating the customer experience and legal duties when managing tenancy change, mutual exchange and nomination requests. Ensuring tenants understand their responsibilities and enable tenancy sustainment by completing pre\-tenancy checks prior to tenancy changes, mutual exchanges. **Key duties and responsibilities of our Tenancy Change and Nomination Coordinator:** * Co\-ordinate activities around tenancy changes, mutual exchanges and the advertisement and allocation of Housing Association Nominations, and ensure these are logged timely and accurately, contacting the customer to obtain additional information. * Compile all information required to enable the accurate, thorough and timely advertisement of Housing Association Nominations. * Produce shortlists of applicants from the Housing Management System at the conclusion of property advert cycle and select appropriate applicant from shortlists in line with published policy and procedures, where necessary bypassing applicants assessed as unsuitable. * Complete pre tenancy checks on suitable applicants before formal nominations is made to the Housing Association (HA) \& where necessary referring to other internal or external departments to enable decision on suitability of offer. * Communicate effectively as a named point of contact with customers throughout the tenancy change, mutual exchange and nomination process. * Work with our chosen Mutual Exchange provider to develop positive relationships and maximise our Mutual Exchange offer. * Be involved in project work to ensure the continuous improvement of the Berneslai Homes Lettings Service. *Please refer to the full Job Description and Employee Specification upon completing your application.* **What we’re looking for in our Tenancy Change and Nomination Coordinator:** * 4 GCSE’s (Grade A\-C) or equivalent qualification and relevant experience. * Demonstrate a positive, flexible approach to team working. * Experience of working with software applications including Microsoft Office and bespoke databases /software. * Experience of working within a customer focused service. * Experience of working effectively on own initiative with minimum supervision and to work in a team situation. * Positive, flexible attitude and commitment to personal development. * Excellent verbal and written communication skills. * Commitment to equality, diversity, and confidentiality. * Willingness to work flexible hours and travel as needed. **What you might be asking is, why work for us?** We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: * Agile Working Packages * Excellent Pension Scheme * Discounted Gym Membership * Health \& Wellbeing Checks * Fantastic Training and Development Opportunities **Key Dates** Shortlisting is due to take place week commencing 9 February and interviews week commencing 16 February. Please note these dates are subject to change. **Further Information** For an informal discussion about this role, please contact Chloe Allott, Lettings Manager, by emailing chloeallott@berneslaihomes.co.uk * We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. * This post requires a Basic Criminal Record Check. * CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.