HELPDESK TECHNICIAN

Description

Position Summary: Eurecat is seeking a Helpdesk Technician to provide first-level support, resolve software and hardware incidents, and keep systems up to date. Key Responsibilities: 1. Comprehensive software and hardware technical support. 2. Operating system and software updates and maintenance. 3. Incident management and IT service requests. **EURECAT** ----------- Eurecat is Spain’s second-largest technological center and one of Southern Europe’s largest applied research and technology transfer organizations. It brings together the expertise of over **800 professionals**, generating annual revenues of **€69 million**, and serves approximately **2,000 companies**. Applied R&D, technological services, high-specialization training, technological consultancy, and industrial property valuation and exploitation are among the services Eurecat provides to both large enterprises and SMEs across all sectors. The technological center participates in over **200 national and international strategic R&D&i consortium projects**, holds **230 patents and 10 spin-offs**, and operates eleven centers across Catalonia, with additional presence in Madrid, Málaga, and Chile. **Job Description** ---------------------------- Eurecat, the Technological Center of Catalonia, seeks a candidate to join its team as a **HELPDESK TECHNICIAN** at its **Reus** office. **RESPONSIBILITIES** * Provide first-level (microcomputer) technical support to staff members located in the Tarragona, Reus, Vila-Seca, and Amposta offices, primarily, and remote support to other offices (and occasionally on-site support). * Resolve incidents related to company software. * Collect requests for IT application-related services. * Update new software components and prevent software errors. * Provide office software support. * Provide support regarding operating system usage. * Install, reinstall, and renew company computer software. * Perform initial installations of required software on company computers. * Reinstall or install updated versions of commonly used programs; periodically “clean” systems by removing outdated programs and accumulated unnecessary data. * Keep the operating system and major software up to date, ensuring appropriate security updates are correctly installed. * Report on emerging market developments and conduct testing to propose software improvements or changes for the company. * Manage installation and maintenance of cybersecurity software. * Draft user manuals. * Provide hardware-related technical support. * Assemble new hardware equipment and peripherals, and modify or replace them as needed. **WE OFFER** * Permanent contract * Full-time employment + Working hours: Monday to Thursday, 9 a.m. to 6 p.m.; Friday, 8 a.m. to 3 p.m. + Intensive summer schedule * 27 vacation days per year * Hybrid remote work * Flexible compensation (medical insurance, meal vouchers, public transport pass, childcare allowance, car leasing) * Wellness platform **Requirements** -------------- **EDUCATION** * Academic qualification: Higher Vocational Training Degree (CFGS) in Information Technology, Technical Engineering, Engineering, Bachelor’s Degree in Computer Science, or equivalent qualification. **EXPERIENCE AND KNOWLEDGE** * Prior experience performing similar tasks (Microcomputer Technician – Helpdesk). * Proficiency in Microsoft operating systems. * Knowledge of **Office, Linux (Ubuntu), and ticketing tools**. * Hardware knowledge. * Familiarity with and experience applying the ITIL methodology. **LANGUAGES** * Catalan and Spanish: advanced level required (minimum C1) * English: intermediate level required (minimum B2) Own vehicle availability for travel between Eurecat offices. **Position:** Technician **Department:** IT – Systems – SAU **Location:** Reus (Spain) **Contract Type:** Permanent **Working Hours:** Full-time **Sector:** Internet and Technology **Vacancies:** 1 **Discipline:** ICT **Work Mode:** Hybrid