Job Summary: We are seeking a Support Technician to handle and resolve technical incidents, advise on product usage, and manage tickets, ensuring an excellent user experience. Key Highlights: 1. Indefinite contract in a consolidated group expanding internationally 2. Work with a market-leading product in the national market 3. Innovative, collaborative environment with growth opportunities At **GRUPO SPEC**, we are looking for a **Support Technician**—you will be the main point of contact for our customers, helping them maximize the value of our solutions. Your goal will be to deliver **high-quality technical support** and ensure an **excellent user experience**. Your main responsibilities: * Handle and resolve technical incidents (via phone or email) related to our proprietary **software and hardware**. * Advise and resolve questions regarding the **use and functionality** of our products. * Manage and track **tickets** to resolution. * Collaborate with the technical team to improve processes and solutions. * Maintain continuous training on our **time management and access control systems**. What we offer: * **Indefinite contract** in a consolidated group expanding internationally. * Work with a **market-leading product** in the national market. * **Innovative environment**, collaborative and offering growth opportunities. * **Flexible working hours** and **2 days of remote work per week**. * Working hours: + Monday to Thursday: 9:00–14:00 and 15:00–18:30 + Friday: 9:00–14:00 + Flexible start and end times + On-call duty once per month (Friday afternoons and local holidays, until 18:30) If you are passionate about technology, enjoy helping others, and are motivated to work in an international environment delivering innovative solutions, **we’re waiting for you!** **Join GRUPO SPEC and grow with us.** SPEC S.A.U. publicly declares its commitment to diversity and gender equality in the workplace, materialized through the approval, implementation, and monitoring of its Equality Plan, in accordance with Organic Law 3/2007, of 22 March, on the Effective Equality of Women and Men, and its implementing regulations. In this regard, SPEC S.A.U. implements active policies to achieve real and effective gender equality, which constitute an essential part of our corporate values. This fundamental principle of our corporate culture applies to all aspects of employment relations, including recruitment and hiring processes. We are looking for someone with: * Experience in **technical support or call center** services for medium- or large-sized companies. * Knowledge of **databases (DB)**, **web servers**, **LAN/WAN networks**, and **Microsoft Office suite**. * Ability to **work in a team**, prioritize tasks, and autonomously resolve incidents. * Proficiency in **English** and **Catalan** will be valued.