Summary: Seeking an experienced Salesforce CRM developer to configure, enhance, and integrate solutions, optimize customer service processes, and mentor junior team members. Highlights: 1. Develop and enhance CRM architecture, including future AI solutions 2. Implement, automate, and create workflows to optimize customer service 3. Mentor junior developers and participate in the entire development cycle #### **What will you do?** * Configure agent behaviors using Prompt Builder, Agent Actions, Salesforce Flow, and Apex * Develop and enhance the CRM architecture, including future AI solutions (e.g. Agentforce Agents) * Configure and customize Salesforce features, such as case management * Integrate third\-party systems (e.g., telephony, chatbots, MIAW messaging in app or web) using APIs and Mulesoft * Implement, automate, and create workflows to optimize customer service processes including case automation, escalations, SLAs, and omni\-channel routing * Conduct data migrations, validations, and clean\-ups * Participate in the entire development cycle, from requirements gathering to deployment and support of our B2C Salesforce CRM solutions * Maintain and ensure the accuracy of developer documentation * Implement error handling, fallback and human\-in\-the\-loop workflows, analyze Salesforce Event * Monitoring, and manage OwnBackup maintenance and recovery * Mentor junior developers and perform code reviews and Support deployments, releases, and post\-release stabilization #### **What's your story?** * At least 5 years of experience in software development, administration, and configuration of Salesforce CRM / service cloud solutions * Strong programming skills in Apex, Lightning Web Components (LWC) and Flows * Hands\-on experience in integrating systems via REST and SOAP APIs, as well as middleware tool like Mulesoft * Solid understanding of IT security guidelines and cloud technologies * Several years of experience as a quality\-conscious developer * Initial practical experience in integrating SAP S/4HANA is desirable * Openness to using AI tools and integrating them into daily workflows * You are familiar with working in agile projects and appreciate flexibility and dynamis * You are a team player who enjoys sharing knowledge with others and is open to new challenges * Excellent English language skills, written and spoken #### **Benefits** * Permanent contract. * Flexible working hours (you decide how to organize your day to day!) * Hybrid work mode (work from home up to 80% of the time, having the rest to meet you colleagues at the office!) * You will be part of a fast growing company, being part of a great team * Competitive salary * Flexible retribution * Medical insurance * Agile working methods * Training and Development: we have a clear focus on technical innovation, but we don't forget the personal growth! #### **¿Quiénes somos?** **OSP Spain, now part of One.O.** OSP Spain takes a significant step forward in its evolution by becoming part of One.O, the new central, high\-performance partner for strategy consulting and technology for the Otto Group. This strengthens our mission to deliver innovative IT solutions for commerce and logistics, combining experience, technology, and a global vision to lead the digital future. **About one.O:** **Effective and value\-orientated in the digital transformation.** Otto Group one.O is the central, powerful partner for strategy consulting and technology. With around 1,000 colleagues worldwide in areas such as consulting, software development, SAP and data intelligence \& AI, we provide strategic advice and design, develop and operate digital end\-to\-end solutions along the entire value chain. We shape the digital transformation in an innovative and integrated way and accompany customers inside and outside the Otto Group through the AI era. And beyond.