Position Summary: As a reservation agent, you will be the start of an exceptional guest experience, ensuring friendly and engaging service while maximizing revenue through sales. Key Highlights: 1. Opportunity to develop your talent and grow within the hotel 2. Guest-focused personalization is essential 3. Fluency in English; additional languages are an advantage **Company Description** Why work for Accor? We are much more than a global leader. We welcome you just as you are and help you find a role and a brand that matches your personality. We support your growth and daily learning, ensuring your work brings purpose to your life—so that, throughout your journey with us, you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor: visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS **Job Description** Reservation Agent You are the start of an exceptional guest experience. As a reservation agent, you’ll make our guests feel welcomed and reflect the exceptional experience that unfolds upon their arrival! What’s in it for you: Employee Benefits Card offering discounted rates at Accor properties worldwide. Learning programs delivered through our Academies. Opportunity to develop your talent and grow within the hotel. What you’ll do: Consistently deliver exceptional, friendly, and engaging service. Ensure optimal room selection for guests and maximize revenue through sales. Recommend hotel facilities and assist guests with information and special requests. Input room reservation requests, enter rooming lists, and update accurate information in the system. **Requirements** Your experience and skills include: Guest-focused personalization is essential. Prior experience operating Opera or a related system. Strong interpersonal and problem-solving skills. Fluency in English; additional languages are an advantage. **Additional Information** We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.