Company Information Empresa Vera Job Description Position Available **Technical Support** Location Gurb Region Osona Number of Positions 1 Category Technical IT Incidents Department Operations Working Hours 12:00h to 15:00h and 16:00h to 21:00h Salary 21\.000\-24\.000€ Contract Type Permanent Contract Duration Permanent Job Mission: Provide support to clients via phone assistance and resolve computer network-related incidents, as well as provide technical support to installers Main Responsibilities Remotely resolve all technical incidents related to optical fiber, radio link, fixed telephony, and TV services arising from clients that cannot be resolved at level 1 customer support Act as the user's point of contact to channel their requests and needs that may arise during the contractual relationship. Achieve team-set objectives regarding incident resolution, inquiries, and technical actions by managing time effectively and prioritizing tasks Communicate and manage potential conflicts with clients. Provide suggestions and participate in continuous improvement of activities carried out, both in quantity and quality Know and comply with established quality and quantity procedures and instructions. Publication Date 17/09/2025 Requirements Education Medium-level degree in microcomputer systems or similar Valued Education Additional training valued Higher-level degree in network administration and operating systems or similar degrees and programs Requirements Specific Skills: Required: Learning ability Critical thinking Teamwork Problem solving Priority management Valued: Working under pressure Communication Personal Traits: Required: Autonomy Agility Responsibility Planning Methodical approach Valued: Commitment Results orientation. Customer orientation Essential Required Knowledge Local network knowledge: LAN and Wifi Advanced knowledge of Catalan and Spanish languages and B1 level in English Other Requirements Complementary Knowledge Knowledge of IP networks. Knowledge of mikroTik. VOIP Telephony knowledge. Knowledge of FTTH operation. Understanding of fiber product lifecycle. Database knowledge.