User Support Technician, Barcelona

Description

Job Summary: We are seeking a User Support Technician to diagnose and resolve incidents, as well as install and maintain equipment. Key Highlights: 1. Growth opportunity in a leading company 2. Training and development benefits 3. Work on service contracts for major enterprises User Support Technician Grupo Sermicro is a reference IT Solutions and Services Integrator with over 40 years of experience and extensive international presence. We invite you to join our team! We are currently looking for a User Support Technician to work on service contracts for major enterprises. **Main Responsibilities:** * Technical support * Incident diagnosis and resolution * Use of ticketing tools * Software and hardware installation and updates * Equipment refurbishment, imaging, and configuration * User assistance * Rack patching * Equipment and peripheral repair * Control and transfer of IT equipment inventory **What We Are Looking For:** * Medium or higher vocational training (FP) in Computer Science * Minimum 2 years’ experience in similar positions * Experience resolving IT incidents * Catalan language proficiency What Can We Offer You? * Opportunity to work for a major industry-leading company experiencing continuous growth * Workplace: La Roca del Vallès * Training and development benefits * Full-time position * Rotating schedule: 8:00–16:00 and 12:00–20:00, Monday to Friday windows, soporte, hardware, microsoft, ticketing, office,