We are looking for a Receptionist at MGM Muthu Hotels to join our team in Puerto de la Cruz at Hotel Perla. Proactive individuals with initiative, autonomy, independence, customer orientation, and knowledge of the industry. **Responsibilities**: * Receive and welcome guests upon arrival at the hotel, performing check\-in and check\-out efficiently and courteously. * Manage reservations, both by phone and email, and ensure correct room assignments. * Respond to and process requests from guests staying at the hotel as well as emails from pre\- or post\-stay customers. * Provide accurate information about hotel services, local attractions, and answer guest inquiries. * Promote additional services available at the hotel. * Resolve any guest problems or complaints professionally and effectively, ensuring guest satisfaction. * Coordinate with other hotel departments (housekeeping, maintenance, restaurant) to ensure timely fulfillment of guest needs. * Handle payment transactions, ensuring correct collection of amounts for stays and extras, issue invoices, and maintain accurate records of daily transactions. * Access and coordinate various extranets from partner agencies. * Ensure the reception area is clean and presentable at all times. * Perform additional administrative tasks as required. **Requirements**: * Minimum of 1 year of previous experience in a similar role within the hotel sector. * Excellent communication skills and ability to interact effectively with people of different nationalities and cultures. * Fluent in Spanish and English; knowledge of other languages will be valued. * Ability to handle stressful situations calmly and professionally. * Good appearance, positive attitude, and interpersonal skills. * Knowledge of hotel management systems (PMS) and basic computer skills. * Flexibility to work rotating shifts, including weekends and holidays. **Employment conditions**: * Permanent contract. * Full-time position. Type of position: Full-time Experience: * Hotel Receptionist: 1 year (Required) Language: * English (Required) Work Location: On-site