**Additional Information** **Job Number**25200688 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Instantly recognizable, **The Ritz-Carlton Tenerife, Abama** is the island’s most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation harmonize with architecture inspired by Moorish style. Its 462 rooms and suites—divided between the vibrant Citadel and the exclusive **Retreat**—offer stunning views of the Atlantic Ocean, Mount Teide, or our lush gardens. An award-winning culinary destination, the resort features world-class restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, Europe’s largest Ritz Kids program, and an exclusive beach area at Abama Beach, we are an unparalleled sanctuary in Tenerife. JOIN OUR TEAM! …as **Retreat Supervisor** for **The Ritz-Carlton Abama Resort** in Tenerife. Who are we looking for…? Are you passionate about leading teams and crafting highly personalized luxury experiences within exclusive environments? As **Retreat Supervisor**, you will be responsible for supervising and elevating the Retreat experience—a private resort zone where excellence, privacy, and attention to detail are essential. You will lead your team with inspiration and example, anticipating the needs of our most discerning guests and ensuring every interaction reflects The Ritz-Carlton Gold Standards. Your responsibilities will include: * Supervising daily operations of the Retreat area and its associated personalized services. * Leading, motivating, and developing the Retreat team, ensuring high standards of service, appearance, and presentation. * Ensuring a seamless, consistent, and highly personalized guest experience throughout the Retreat stay—from arrival to departure. * Anticipating guest preferences and expectations, managing special requests and bespoke experiences. * Handling incidents with discretion, empathy, and efficiency, guaranteeing outstanding resolution. * Proactively coordinating with Front Office, Guest Relations, Housekeeping, F&B, Spa, and other departments. * Providing personalized follow-up for VIP, repeat, and special-stay guests. * Ensuring all relevant guest information is accurately recorded and updated in internal systems. * Upholding the Retreat’s quality, hospitality, and privacy standards. * Supporting ongoing team training and participating in service improvement initiatives. What we seek in you… * Prior supervisory experience in exclusive areas such as Retreat, Club Level, Concierge, Guest Relations, or Front Office within luxury hotels. * Exceptional leadership, communication, and attention-to-detail skills. * Ability to inspire your team and maintain impeccable service even under demanding circumstances. * Passion for personalized service and creating memorable experiences. * Fluency in **Spanish and English**; additional languages are a strong advantage. * Valid work permit for Spain. How we inspire you… Being part of our team means creating experiences guests will remember for a lifetime. Your leadership, sensitivity to detail, and commitment to excellence will make the difference in every stay. * Attractive above-market salary and flexible compensation. * **Explore Rate** accommodations at over 9,500 Marriott hotels worldwide—extendable to your family, partner, and parents. * 20% discount on F&B across all our hotels and 50% discount on the resort’s culinary offerings. * Up to 75% discount on flights from Tenerife to mainland Spain for residents. * Corporate benefits offering numerous discounts on leisure and travel. * Special birthday gift. * Complimentary guest stay at our resort after one year of service. * 13th and 14th month pay. * Continuous training through our corporate university. * Development and growth opportunities within an international company. * Complimentary staff cafeteria. * Uniform and laundry service provided (department-dependent). * Team events, celebrations, and activities to share and celebrate achievements. * Participation in corporate social responsibility initiatives. * Comprehensive employer-sponsored healthcare. *(Benefits subject to applicable internal policies and tax regulations.)* Have we sparked your interest? Submit your application via **MarriottCareers**, including all required documents. **Marriott International** is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We are committed to non-discrimination on any protected basis. Across more than 100 award-winning properties, our Ladies and Gentlemen create extraordinary experiences that endure long after guests depart. At **The Ritz-Carlton**, caring with excellence is our art—guided by our Gold Standards. Here, you can take pride in your work, grow professionally, and join a team united by a shared mission: delivering authentic luxury. With more than 100 award-winning hotels worldwide, The Ritz-Carlton’s Ladies and Gentlemen craft such exceptional experiences that guests remember them long after they’ve left. We aim to attract the world’s finest hospitality professionals to create lasting memories—because we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the global standard for exceptional, personalized luxury service—and we take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz-Carlton’s “Gold Standards” are upheld daily with warmth and attentiveness. The Gold Standards form the foundation of The Ritz-Carlton—guiding us to make each day better than the last. Thanks to this foundation and our belief that culture drives success, The Ritz-Carlton has earned its reputation as the world’s leading luxury hotel brand. As part of the team, you will learn and apply the Gold Standards—including the Employee Promise, Credo, and Service Values. Moreover, we promise you the opportunity to take pride in the work you do and in your team. By joining The Ritz-Carlton, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.