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Job Summary: You will coordinate and ensure that all commercial, brand, and legal information reaches customers and internal teams accurately, optimizing the customer experience. Key Highlights: 1. Indefinite contract offering professional stability and career growth. 2. Dynamic, technology-driven environment leveraging AI and virtual assistants. 3. Direct impact on customer experience. **Description:** ---------------- Join a team where content becomes experience. You will be responsible for ensuring that all commercial, brand, and legal information is delivered accurately to customers and internal teams — across our websites, social media, FAQs, as well as virtual assistants and chatbots. You will work in a dynamic, technology-driven environment, managing the knowledge base of our virtual assistants and measuring their impact to continuously optimize the customer experience. Your role will be pivotal in ensuring all communications are consistent, up-to-date, and efficient. **Benefits you can expect:** * Indefinite contract: Enjoy professional stability and a role with clear career progression within the organization. * Working hours Monday to Friday, 9:00–17:00: Organize your schedule with a flexible timetable that supports work–life balance. * Central offices in Llucmajor (Mallorca), with optional remote work: Carry out your work from our facilities or remotely, depending on team planning. * Learning and technology: Work with innovative tools and AI-powered virtual assistants, enhancing your digital and analytical competencies. * Direct impact on customer experience: Manage content reaching customers, employees, and partners, ensuring consistency, clarity, and accuracy across all information. **Your Mission** You will ensure all content delivered to customers and internal teams is consistent, up-to-date, and high-quality. Your work will optimize commercial and brand communication, improve internal process efficiency, and guarantee company compliance standards for all information. On a day-to-day basis: * Develop and maintain the knowledge base of virtual assistants, ensuring continuous updates and proper functionality. * Coordinate content publication across websites (B2C/B2B), social media, AVA\-ChatGPT/FAQs, and internal communications, ensuring consistency prior to launch. * Manage commercial IROPS: draft proposals and approval requests for commercial policies, internal communications, and customer-facing communications (Email/SMS/Landing Web/Social Media), and activate Waivers in GDS systems where applicable. * Analyze results and KPIs, measure impact, and propose continuous improvements. **What will make you successful in this role** * Proactivity, leadership, and commitment: You will take initiative to coordinate departments and projects, ensuring content is published efficiently and consistently. * Analytical ability and results orientation: Your skill in measuring KPIs and analyzing data will enable you to optimize information and continuously improve the customer experience. * Commercial acumen and customer orientation: Understanding customer needs will allow you to create effective, clear content — both on websites and in virtual assistants. * Proficiency in English and excellent written expression: You will draft commercial and informational texts in both Spanish and English, with clarity and coherence. * Passion for technology and artificial intelligence: Your interest in emerging technologies will help improve processes, automation, and customer interaction. * Curiosity and continuous learning: You will constantly learn and adapt to new tools, processes, and business needs.
