Administrative Assistant – Logistics Incidents

Description

Job Summary: Servinform is seeking Administrative Assistants to manage online order incidents, logistical tracking, administrative tasks, and customer communication. Key Highlights: 1. Paid training within the employment contract 2. Immediate incorporation 3. Focus on equality and diversity **Description:** ---------------- We are Servinform! A rapidly growing Business Process Outsourcing (BPO) services company, with over 1,500 clients and 6,000 employees nationwide. Currently, we are expanding our Back Office – Incident Management department for a major retail-sector company; therefore, we require ***Administrative Assistants*** to carry out the following activities: * Management of online order incidents * Management of logistics workflow and tracking * Administrative tasks inherent to the position * Customer contact for possible data verification * Email management What We Offer: * **Paid training within the employment contract** * ***Immediate incorporation*** * Full-time schedule * 2 Shift Options: 1. Fixed Intensive Morning Shift: 9:00–15:00 or Afternoon Shift: 15:00–22:00, plus 2/3 **Saturdays** per month. 2. Split Shift: 9:00–18:00, Monday to Friday * Workplace Address: Calle Julián Camarillo. Suanzes Metro Station * Salary: €17,094 gross/year * Fixed-term intermittent contract * Consulting agreement. Position Category: Administrative Assistant **No sector of our society can be understood without gender equality and inclusion of persons with disabilities. Therefore, at Servinform, we consider equality and diversity as fundamental drivers of social progress, working daily to achieve this goal.** **Requirements:** --------------- * Prior experience in similar roles is valued * Experience in customer service and/or incident management * Intermediate-to-advanced Excel proficiency * Availability for immediate incorporation