ORA Controller

Description

Job Summary: Ensure compliance with regulated parking regulations by performing surveillance, control, citizen assistance, and reporting tasks to guarantee smooth operations. Key Highlights: 1. Key role in the operation and service quality of regulated parking. 2. Direct interaction with citizens, providing information and resolving queries. 3. Dynamic work in public spaces and management using Visual Car technology. What drives and inspires us at Telpark is talent. **1\. Purpose of the Position** Ensure compliance with regulated parking (ORA) regulations within the assigned area by performing surveillance, control, citizen assistance, and reporting tasks. Directly contributes to the proper execution of the contract and to the quality of service delivered to the Municipal Council and end users. **2\. Key Responsibilities** **Surveillance and Control in Public Spaces** * Verify correct use of regulated parking spaces, ensuring compliance with tariffs, operating hours, and parking conditions. * Detect violations and issue official reports according to established procedures. **Parking Management via Visual Car Vehicle** * Perform parking control tasks from the vehicle equipped with the Visual Car system, ensuring accurate license plate reading, verification, and supervision in regulated zones. **Citizen Assistance** * Inform users about regulations, tariffs, operating hours, and the functioning of parking meters or mobile applications. * Resolve basic inquiries and escalate complex incidents to the relevant responsible party. **Equipment and Systems Monitoring** * Monitor the status of parking meters and report malfunctions. * Collaborate with technical staff to facilitate repairs or replacements. **Operational Management and Reporting** * Record daily activities in the system: movements, incidents, issued reports, and covered zones. * Report irregularities or issues identified in public spaces (e.g., deteriorated signage, obstructions, etc.). * Participate in public space studies for both regulated and non-regulated zones. **Commercial Management** * Support commercial initiatives and inform users about available products and services. **3\. Internal and External Relationships** * **Internal:** Inspectors, Contract Supervisor, administrative and technical staff. * **External:** Citizens, Local Police, Municipal Council. **4\. Professional Competencies** * Citizen orientation and clear communication. * Attention to detail. * Time organization and management. * Problem-solving and response to incidents. * Teamwork. * Proficiency with technological devices (PDA, apps). **5\. Position Requirements** **Education** * Compulsory Secondary Education or equivalent. **Experience** * Experience in customer service or similar roles (desirable). **Knowledge** * Proficiency with mobile tools and control systems. * Basic knowledge of municipal regulations (not mandatory; training available). **Other Requirements** * Valid Class B driving license. * Willingness to work outdoors. * Ability to perform repetitive tasks accurately. * Residence within the contract zone is mandatory. **6\. Position Conditions** * Operational position under the ORA agreement. * Full-time schedule with shifts as defined by the local agreement. * Temporary contract. * 100% field-based work in public spaces. * Direct reporting to the **Inspector** and the **Contract Supervisor**. * Rest periods as stipulated by law. * Salary according to collective agreement. If you want to join a growing company undergoing full digital and cultural transformation, this is your moment.