Service Coordinator Support

Description

Linde Material Handling ranks among the world's leading manufacturers of forklift trucks, indoor vehicles, and high-performance intralogistics solutions. Since 2006, Linde has been part of the KION Group. We operate in more than 100 countries worldwide and employ approximately 13\.000 people under the Linde brand. A global network of over 8\.500 service technicians ensures maximum availability of Linde trucks and solutions, supported by our worldwide logistics network. We are built on a solid foundation of delivering expert service and product solutions to our customers. We believe our success stems from the skills and commitment of our team members. Our values are: INTEGRITY — we do what is right; COLLABORATION — we trust one another; COURAGE — we embrace change and innovation; EXCELLENCE — we deliver exceptional value to our customers. You will work for a successful global company within an international environment. Are you ready for a new challenge? Then you could be exactly who we are looking for! About the company: We are a socially responsible company that offers equal employment opportunities, promotes diversity, and respects differences within our organization. We do not tolerate any form of discrimination, harassment, or aggression—verbal or physical, direct or indirect—against individuals or physical property. **We offer:** ============= We are seeking service-oriented, committed, dynamic, versatile individuals with ambition to grow professionally within our company. This is your opportunity to develop your career within a robust, technology-driven company with international reach and continuous expansion—where anything is possible. Are you ready to grow your career with us? We offer: * Temporary position * Stable integration into a market-leading company. * You will join a pleasant working environment with a committed team, where our values are integrity, collaboration, courage and excellence. **Tasks and Qualifications:** ============================= **Mission** Provide administrative and operational support to the Service Department by creating and managing service orders, coordinating activities among technicians, customers, and branches, and monitoring service processes. Ensure smooth daily workflow, contributing to operational efficiency and the quality of service delivered by the technical network. **Key responsibilities** * Creation, management, and tracking of service orders in corporate systems. * Planning and dispatching of technical interventions according to operational priorities. * Assignment and coordination of tasks with service technicians. * Administrative support to field technicians for correct execution of work orders. * Monitoring of service order status and resolution of administrative incidents. * Coordination with customers, branches, and internal departments to ensure proper service delivery. * Support in managing materials, spare parts, and operational requirements linked to service orders. * Ensuring accuracy and quality of information recorded in corporate systems. **Education, knowledge and experience** * Higher Vocational Training qualification or equivalent experience in administration, logistics, or service management. * Experience in administrative tasks and operational coordination. * Familiarity with ERP tools and service management systems, preferably SAP. * Advanced user level in Microsoft Office. * Prior experience in after-sales, maintenance, or technical services is desirable. * Basic English proficiency for consulting documentation and occasional support. **Competencies and skills** * Organizational and planning ability. * Customer- and service-oriented mindset. * Attention to detail. * Communication and coordination skills. * Ability to work under changing priorities. * Teamwork orientation. * Proactivity and problem-solving orientation. * Digital mindset and adaptability to new management systems.