IT Maintenance Technician

Description

**We are looking for an IT Maintenance Technician to join the Information Technologies department.** **Responsibilities**: * On-site technical support: user assistance, diagnosis, and resolution of hardware, software, connectivity, and peripheral incidents. * First- and second-level on-site point of contact for headquarters users. * Management and updating of IT asset inventory (equipment, licenses, and peripherals). * Preventive and corrective maintenance of computers, printers, audiovisual systems, and network infrastructure. * Register, classify, prioritize, and resolve incidents using ticketing tools. * Track the lifecycle of service requests, closure, and collection of quality indicators. * Collaborate in preparing support reports and defining indicators (KPIs), as well as in continuous process improvement and technical documentation. * Administer and monitor the local network, and manage users and devices in directory environments (Active Directory / Azure AD). * Participate in software deployments, system updates, and technology renewal projects. * Ensure compliance with information security policies (backups, antivirus, encryption, and access management). * Deliver basic training on corporate tools and escalate incidents to higher support levels when necessary. **Requirements:** * Higher Vocational Training Degree in Network Systems Administration, Microcomputer Systems and Networks, or equivalent. * Prior experience in a similar role is desirable. **We offer:** * Permanent contract. * Full-time schedule of 37.5 hours per week (Monday to Friday), with intensive summer hours (35 hours) and the possibility of covering two Saturdays per month as on-call duty, depending on headquarters needs. * Competitive compensation package commensurate with experience, flexible remuneration (medical insurance, meal/transport/childcare card), social benefits allowance, and professional development opportunities.