Section: Shop in Shop (Concession) **Principal Accountabilities** Under close supervision: * Assists in maximizing store sales and achieving store sales goals * Monitors sales progress and results against key targets * Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement * Ensures excellence in customer service in the store * Monitors customer feedback and addresses customer concerns * Perform a variety of routine assignments **Knowledge and Skill Requirements** * High school diploma or equivalent education; Associate’s degree preferred * Minimum of one year of related experience preferred **Knowledge \& Application** * Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field * May include multistep processes which requires a fairly detailed knowledge of the specialized area * Requires extensive on\-the\-job or previous training and experience * May require formal occupational training or certification * Operative/Technician roles will typically operate more complex machinery/ processes **Problem Solving** * Problems are known, defined, and readily apparent * Issues may occasionally require some fact finding to solve * Non\-routine issues typically escalated to more senior team member or supervisor * Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations * Refers to procedures, technical aids, co\-workers, and supervisors **Interaction** * Interacts with a range of individuals both within and outside immediate team to convey basic information * Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email) * Interaction is of a day\-to\-day nature, requiring a professional manner, customer service skills, common courtesy, and tact **Impact** * Supports the achievement of goals through personal effort in own work area * Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles * Required to achieve daily and weekly tasks under general supervision with work regularly checked **Accountability** * Accountable for delivery of own work activities to agreed timescales and quality * Performance measured against predefined service level requirements or equivalent metric * Aware of costs and/or service level requirements and expectations Étiqueté comme : retail, sales, sales, ventes