Company Description Upscale, 5\-star hotel in Barcelona, Port Olympic, located in the city center yet only a few meters from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It features comfortable rooms, two swimming pools, and a gym. For meetings, it offers fully equipped venues accommodating up to 800 people. Our dedication and commitment focus on meeting our guests’ needs, ensuring they enjoy an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events—such as the Mobile World Congress—are hosted here. However, beyond its forward\-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, directly across from Barceloneta—the city’s most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Job Description The Food \& Beverage Operations Manager is responsible for the daily operational management of the hotel’s primary Food & Beverage outlets, including breakfast service, restaurant, bars, room service, and rooftop venue. In addition, they support banquet coordination according to operational requirements. Their primary mission is to guarantee an exceptional guest experience by maintaining high standards of quality and service, while optimizing operational efficiency and profitability. They will work closely with the F\&B Director to implement strategies promoting departmental growth and customer satisfaction. Reporting to the F\&B Director, the following responsibilities and duties are listed illustratively, but not exhaustively: **Operations Supervision:** * Manage daily operations across all Food & Beverage outlets, ensuring adherence to quality and service standards. * Ensure smooth operation of room service and banquet services, coordinating with other departments for successful delivery. * Monitor cleanliness and presentation of service areas, ensuring compliance with safety and hygiene regulations. **Personnel Management:** * Supervise, train, and motivate the F\&B team to ensure exceptional service and a positive working environment. * Assist in recruiting and hiring new team members, as well as evaluating their performance. * Collaborate in implementing ongoing training programs to develop team skills and uphold luxury service standards. **Cost Control and Profitability:** * Collaborate with the F\&B Director to develop and monitor departmental budgets, forecasts, and financial objectives. * Track operational costs and profitability margins, implementing corrective actions when necessary. * Efficiently manage inventory and control product usage to minimize waste. **Guest Service and Experience:** * Ensure every guest receives personalized, attentive service—anticipating needs and exceeding expectations. * Resolve guest complaints and requests promptly and professionally, always striving to enhance the guest experience. * Collect guest feedback to identify improvement opportunities and adapt F\&B services accordingly. **Sales Strategy and Promotions Implementation:** * Support the F\&B Director in launching F\&B promotions in collaboration with the marketing team to maximize profitability. * Actively promote the hotel’s facilities and services to guests, encouraging additional sales and enhancing the overall guest experience. **Interdepartmental Collaboration:** * Maintain consistent communication with other departments (e.g., kitchen, front office, and sales) to coordinate and improve the holistic guest experience. * Support the organization and execution of events and banquets, ensuring client expectations are met and timelines respected. * Cooperate and communicate with all hotel departments through regular meetings and internal announcements, as required. Requirements * Minimum 3–5 years of experience in hotels of similar caliber. * Bachelor’s degree in Hotel Management, Business Administration, or related field. * Fluency in Spanish and English (advanced level); French as a third language is an asset. * Proven expertise in F\&B operational and financial management, cost control, inventory management, and profitability analysis. * Strong customer service orientation. Ability to anticipate the needs of demanding guests and create memorable experiences. * Flexibility to work rotating shifts, including weekends and holidays. * Excellent interpersonal and leadership skills. Additional Information What do we offer? * **Exclusive benefits** at Accor hotels worldwide, enabling you to enjoy unique experiences across our international network. * **Flexible compensation**, offering options such as meal vouchers, transportation allowances, and private health insurance. * **Bicycle and e\-scooter parking**, including charging points. * Employee referral program. * A **dynamic, multicultural, and motivating work environment**, surrounded by professionals passionate about luxury hospitality. * **Professional development opportunities**, both within the property and across other hotels of the brand worldwide. * **Ongoing training** via our *Learn Your Way* platform, designed to foster your talent and professional growth. * Permanent employment contract.