**About Us:** At ORBIDI, we’re looking for tech- and marketing-passionate individuals to join our team and help small businesses grow and stay competitive in the market. We use artificial intelligence, predictive models, and advanced technologies to help SMEs digitize and improve their results. Join our mission to help businesses drive success! **The Role:** We are seeking to bring on board a Customer Operations Intern: **What Will Be Your Mission?** * Understand SMEs’ needs and market challenges, and support the development of products aligned with those needs. * Collaborate with the production team to ensure correct implementation and execution of our projects for each client—covering design, communication tone, marketing decisions, etc. * Drive overall customer satisfaction metrics by ensuring service quality throughout each project’s journey, providing periodic updates across all touchpoints directly with the customer support team. * Drive service-level compliance across all channels and achieve optimal productivity, impacting resolution times for end customers. * Periodic KPI analysis, conclusions, and improvement proposals. * Monitor market trends to update and enhance our products and identify new opportunities. * Collaborate with other teams to contribute to internal and operational success—especially with production and customer support. **What Will Make You Succeed:** * Familiarity with tools such as Google Search Console, Google Analytics, Google Tag Manager, Google Ads, Google Looker, Google Merchant. * Knowledge of Google Ads and Social Ads. * Web analytics—measurement tracking setup, KPI establishment, goal definition. Periodic KPI analysis and improvement proposals. **Nice-to-Have:** * Strong analytical and problem-solving skills. * Writing ability using vocabulary and expressions common among Spanish-speaking customers. * Experience in startup environments or agile settings. * Knowledge of how to execute a content strategy, as well as reporting and dashboard creation. * Advertising industry knowledge is a plus. **What We Offer:** * Flexible working hours * Competitive salary and permanent contract * Bonus based on your team’s goal achievement * 23 working days of vacation \+ birthday day off * Hybrid work model with 2 days of remote work per week. * Extended summer break every Friday throughout the year. * Flexible August * Team-building activities, celebrations, and off-site events * Referral Program