Helpdesk Support Technician (Education Sector)

Description

Job Summary: We are seeking a proactive and solution-oriented Helpdesk Support Technician to ensure technological continuity and deliver exceptional service to the educational community. Key Highlights: 1. Part of an innovative bilingual international school. 2. Support teachers, students, and administrative staff in using technology. 3. Develop your skills in a dynamic and evolving educational environment. **About the School – Mirasur School:** Mirasur School is a bilingual international school located in Pinto, Madrid. Its educational model stands out for being innovative and pioneering, offering a unique learning experience for students from Early Years (age 1) through to Secondary School (Baccalaureate). Founded in 2001—21 years ago—Mirasur School is distinguished by its excellent adaptability to global changes, continuously evolving in education and learning. The school’s innovative DNA prepares students to successfully meet future challenges. As of September 2022, Mirasur School officially became an IB World School delivering the Primary Years Programme (PYP). We are part of the Cognita International Schools Group, reinforcing the school’s international character. The school now offers an exciting opportunity for an experienced **Helpdesk Support Technician (Education Sector)** to join our fantastic team. **About Cognita:** Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools across 21 countries in Europe, North America, Latin America, Asia, and the Middle East, serving over 100,000 students. Each of our schools is unique, yet our shared mission is to create an environment where everyone can “thrive in a rapidly changing world.” **About the Role:** As a Helpdesk Support Technician, you will be the first line of support to keep all technological operations at the school running smoothly. Your mission is to ensure that teachers, students, and administrative staff can work without interruption—resolving incidents swiftly and delivering exceptional service. *Your key responsibilities include:* * Managing hardware, software, and network incidents. * Providing on-site and remote support to the entire educational community. * Installing, configuring, and maintaining devices and peripherals. * Administering devices via MDM (iPads with Jamf, Chromebook fleets). * Managing users, permissions, and services in Google Workspace. * Escalating complex issues and documenting solutions. **This is a full-time temporary position requiring immediate coverage.** To view our full role profile, please click **here**. **Who We’re Looking For:** We seek a proactive, solution-oriented, and service-focused individual who enjoys supporting others in using technology. *If you are the ideal candidate, you’ll recognise yourself in the following:* * Qualification in IT, Systems, or a related field. * Knowledge of networking, Windows/Mac operating systems, and Office tools. * Experience with Google Workspace, Chromebook management, and Apple School Manager/Jamf environments is highly valued. * Ability to solve problems under pressure and communicate clearly. **How to Apply:** Please submit your application before the deadline: **Sunday, 26 April 2026.** Cognita schools are committed to safeguarding and promoting the welfare of children and young people, and expect all staff, volunteers, and third parties to share this commitment. Safer recruitment practices will be followed, and pre-employment background checks will be conducted prior to confirming any appointment. We are an equal opportunities employer, committed to diversity and treating all employees with dignity and respect, regardless of background. Early applications are encouraged, as we reserve the right to interview and appoint suitable candidates before the closing date.