**Description:** ---------------- **About Us** **Join the Juan XXIII Foundation and be part of social change** The Juan XXIII Foundation has spent 60 years promoting the socio-labor inclusion of people in situations of vulnerability. Here, your work makes a real impact: you will become part of a purpose-driven project within a professional, human, and flexible environment offering stability, development, work-life balance, and a close, cheerful, and collaborative atmosphere. Over 900 people work with passion, innovation, and social commitment — now you can join us and grow alongside us! We are currently seeking to hire a Customer Service and Request Management Technician with an officially recognized disability certificate, for an exclusive operator of the Spanish electricity system, to cover a temporary vacancy. **Your Mission** Handle, manage, and respond to requests from various external stakeholder groups, ensuring agile, rigorous, and quality-standard-aligned service consistent with the Foundation’s standards. **Your Responsibilities** * Answer incoming telephone calls. * Address requests from external stakeholders received through the service’s various entry channels. * Manage requests originating from the Shareholder Assistance Office, especially during the period preceding the General Shareholders’ Meeting. * Register all requests in the corporate application. * Respond to requests using established response templates, technical knowledge, publicly available information, and corporate information accessible on the website. * Escalate requests that cannot be resolved at first instance to the corresponding organizational unit. * Conduct end-to-end follow-up of each request until closure, ensuring proper documentation within the system. * Update and maintain service work materials (response templates, operating guidelines, and keyword dictionary). * Serve as liaison with area managers to resolve queries and propose service improvements. * Identify opportunities to improve service processes and operations. * Participate in meetings with various organizational units for service coordination and optimization. * Review and verify closed files to ensure correct classification and documentation. * Occasionally handle requests originating from other corporate channels. **What We Offer** * Temporary contract (Interinidad) to cover a long-term leave. * Full-time schedule: Monday to Thursday, 09:00–18:00; alternating Fridays, either 08:00–15:00 or 11:00–18:00. * Hybrid working mode: 3 days remote, 2 days in office (located in Vicálvaro). * Location: Vicálvaro. * Salary: €20,500 gross per year, paid in 14 installments. **Requirements:** --------------- * Academic qualification: minimum high school diploma (Bachillerato) and/or higher education degree. * Officially recognized disability certificate (minimum 33% disability rating). * Minimum 1 year of customer service experience. * Proficiency in Microsoft Office suite. * Person with appropriate, pleasant, and courteous demeanor. * Fluent English (valuable, especially for telephone conversations). **If you meet these requirements and wish to join our team, apply now!**
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
