Hello! We are IMA Ibérica, the Spanish subsidiary of the Inter Mutuelles Assistance (IMA) Group, established in 1989, a company specialized in providing assistance services for people and vehicles. We are looking for dynamic individuals, team-oriented and eager to learn. Are you in? Your responsibilities as a claims handler will be: \- First-level telephone handling of claims (management across various insurance lines: auto, home, commercial, etc.). \- Claims management: opening and checking cases, communications, and document processing. What do we offer? Immediate incorporation into a rapidly growing company with significant development potential. Permanent contract with highly flexible working conditions: possibility of full-time intensive shifts during a large part of the annual schedule. On-site work with the possibility of teleworking up to 40% of working days. Social benefits: \- Meal voucher \- Life insurance \- Pension plan \- Private medical insurance granted after successful completion of the probation period Advanced proficiency in Euskera is essential. You are informed that, according to the General Data Protection Regulation effective as of May 25, 2018, your personal data will be processed by IMA IBÉRICA/PRESTIMA as the data controller. The purpose of processing this data is to enable the maintenance, development, and management of the business relationship formalized through this document, as well as communication purposes if you expressly consent. The data subject may exercise their rights of access, rectification, erasure, restriction of processing, data portability, objection, and not to be subject to automated individual decisions, including profiling, by writing to IMA IBÉRICA SEGUROS Y REASEGUROS, S.A./PRESTIMA, S.L., Calle Julián Camarillo 29, Edificio 4, 28037, Madrid. Finally, the data subject may file a complaint with the relevant supervisory authority. Job type: Full-time, Permanent contract Salary: €19,176.00\-€19,177.00 per year Benefits: * Flexible working hours * Professional certification training * Company computer * Retirement plan * Life insurance * Private health insurance Work location: Hybrid remote in 28037 Madrid, Madrid province