**General information** **Reference:** 25FUBPTGASAISGTCTCI17369 **Type:** New appointment **Title:** User Support Technician, Infrastructure and General Services Area **Type of position:** FUB**\#Tipologia\#:** PTGAS**Academic year:** 2025 \- 2026 **Call start:** 10\-12\-2025**Call end:** 14\-12\-2025 **Main unit or service:** **Description of the post** **Description:** UVic\-UCC is a young and very dynamic university in Central Catalonia, with a special commitment to quality teaching, innovative research and internationalization. The Infrastructure and General Services Area manages infrastructure and new facilities; logistical services including concierge and maintenance; user support, both in person and by telephone; and other general services related to equipment efficiency and sustainability. **Functions and duties:** * Face\-to\-face personalized service for students, teaching and research staff (PDI), administrative and service staff (PAS), and external personnel; provide requested information, channel it, or refer it to the relevant authorities. * Telephone support for the Telephone Service. * Management of couriers, parcels, and internal and external mail. * Management of space reservations and event organization. * Control and review of first aid kits. * Management of lost and found items. * Management of keys and access cards for spaces. * Assume functions linked to the Infrastructure and General Services Area as delegated by your Manager and/or Director. * Collaborate in identifying concierge and maintenance tasks, entering them into and monitoring them via the management platform. * Assume responsibilities outlined in the Self\-Protection Plan. * Perform basic administrative tasks within the Infrastructure and General Services Area. * Be part of a team capable of rotation and adaptable to various roles across the Infrastructure and General Services Area (Public Service). * Collaborate with and assist colleagues in the area in carrying out their duties. **Requirements** **Decree on the approval of qualifications of teaching and research staff, and professional service staff** According to Spanish Royal Decree 889/2022 (Reial Decret 889/2022), official recognition of foreign qualifications may grant access to regulated professions in Spain. If you apply for a **teaching and research staff (PDI) or 100% research staff (PI) post**, and do not have official recognition of the qualification required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit an application for an equivalence declaration, undertaking to submit the official equivalence declaration within 3 years. (Non\-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.) If you apply for a **professional service staff post (PTGAS)** without official recognition of the university degree required in the call, you should submit a declaration of equivalence, together with a Spanish translation of your degree certificate. You can also submit an application for an equivalence declaration, undertaking to submit the official equivalence declaration within 3 years. (Non\-compliance will lead to termination of your employment contract, in accordance with Article 49b of Spanish Royal Decree 2/2015 of 23 October, approving the revised text of the Workers' Statute.) If you submit a non\-university qualification, you should submit an official recognition certificate, conforming to the specific regulations for your country of origin. **Title** Intermediate Vocational Training Cycle in Administration or related fields **Certification of Catalan Level C1 or commitment to obtain it.** **Accreditation of English Level B2 or commitment to obtain it.** **Workplace experience** **Experience in communication and public relations** **User\-level computer knowledge (Word, Excel, databases, etc.)** **Knowledge of French** **Average proficiency in digital tools** **Other requirements** **Merits** * Experience in receptionist, telephone operator, and direct customer service roles. * Ability to relate to others and work effectively in a team. * Responsible, dynamic, and pleasant personality. * Accreditation of higher education in other related fields (administrative management, marketing, communication, etc.) will be positively valued. * Local residence will be valued. **Competencies** **ATTITUDE:** Initiative Results orientation Planning and organisation Concern for order and quality **TEAM MANAGEMENT:** Teamwork and cooperation **PERSONAL SKILLS:** Self\-confidence Self\-control Organisation Flexibility and change management **INFLUENCING:** Communication Empathy User orientation **THOUGHT:** Learning and use of knowledge **This job offer includes** Inclusion in the professional group Management and Administrative and Service Staff (PTGAS) Type of contract: permanent Total work: full\-time Gross salary: €25,317.75 Split schedule covering mornings and afternoons Check here the advantages of working at UVic\-UCC