Desktop Support Engineer

Description

Summary: Seeking a customer-focused Desktop Support Engineer (L1/L2) to provide technical assistance for end-user systems, hardware, software, and network-related issues. Highlights: 1. Provide first and second-level technical support for various IT issues 2. Troubleshoot and resolve hardware, software, and network problems 3. Maintain smooth IT operations and deliver timely technical solutions **Job Summary** We are seeking a skilled and customer\-focused **Desktop Support Engineer (L1/L2\)** to provide technical assistance and support for end\-user systems, hardware, software, and network\-related issues. The ideal candidate will be responsible for ensuring smooth IT operations and delivering timely resolution of technical problems. **Key Responsibilities** * Provide **first and second\-level technical support (L1/L2\)** for desktops, laptops, printers, and peripherals * Diagnose and resolve hardware, software, and operating system issues (Windows/Mac/Linux) * Install, configure, and maintain operating systems and applications * Support user account management (Active Directory, email, password resets, permissions) * Troubleshoot network connectivity issues (LAN/Wi\-Fi/VPN) * Log, track, and manage incidents using a ticketing system (ServiceNow, Jira, etc.) * Escalate complex issues to higher\-level support teams when required * Perform system updates, patches, and antivirus management * Support remote users using remote tools (TeamViewer, AnyDesk, RDP, etc.) * Ensure compliance with IT policies and security standards * Maintain documentation of issues, solutions, and IT procedures **Required Skills \& Qualifications** * Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) * 1–4 years of experience in desktop support or IT helpdesk roles * Strong knowledge of Windows OS and basic Mac/Linux troubleshooting * Understanding of networking fundamentals (DNS, DHCP, TCP/IP) * Experience with Active Directory and Office 365 support * Familiarity with hardware troubleshooting and replacement * Good communication and customer service skills * Ability to work in shifts or on\-call if required **Preferred Skills** * IT certifications such as **CompTIA A\+, Network\+, Microsoft (MCP/MCSA)** * Experience with enterprise tools (ServiceNow, SCCM, Intune) * Basic knowledge of cybersecurity practices Job Type: Full\-time Work Location: In person