Service Station Support Technician

Description

Provinces: MADRID Municipalities: MADRID Category/ies: Digital technology and innovation Work schedule: Full-time #### **Job Description** In this role, your mission will be to ensure that our service station systems operate optimally by providing rapid technical support and effective solutions. Additionally, you will serve as the primary point of contact for internal users (Help Desk), with your key responsibilities including fault prevention, maintenance of operational equipment with maximum efficiency and security, and guaranteeing continuous, uninterrupted service. **What benefits will you enjoy working at the DISA Group?** ✅ A united and collaborative team – We are like a family. You will always find colleagues ready to help and support you in tackling everyday challenges. ✅ A positive atmosphere and strong interdepartmental communication – We work as a team and ensure information flows seamlessly across all areas so every project progresses without obstacles. ✅ Continuous learning – Our professionals bring diverse experience levels, enabling you to learn from seasoned colleagues and share knowledge within the team. ✅ Professional growth – At DISA, you don’t just work—you evolve. You’ll have opportunities to learn new technologies, enhance your skills, and gradually assume greater responsibilities. ✅ A dynamic and challenging environment – There are never dull days. Work volume is steady, each project presents a unique challenge, and innovation opportunities abound. ✅ Job stability – You’ll join a solid company with stable revenues and a growing team, ensuring employment security. ✅ Work-life balance and flexibility – We offer hybrid work options to help you balance your personal and professional life. ✅ Motivating and enjoyable work – If you thrive on challenges, you’ll find an engaging environment where solving problems and creating innovative solutions is both fun and rewarding. **What will you do as a Service Station Support Technician?** * Manage station openings and management changes: placing relevant material orders, configuring systems, bank entity codes, top-ups, and communications; and subsequently coordinating follow-up with key suppliers. Assess and, in some cases, resolve hardware and software incidents at both DISA-owned and non-DISA stations within the DIRE/DIAT/DIPE networks, as well as at DIGA and DIRO business locations for which this service is provided: POS terminals, card readers, mobile applications, SAP, tank gauging systems, communications, security, etc. * Install and provide support for essential workstation equipment at co-branded stations: PC, printer, inventory smartphone ‍ * ️ ‍ ️Maintain up-to-date inventories of installed equipment across stations. Train service station staff on applied systems, including POS and other IT applications. Review invoices from IT maintenance providers related to service stations. Interdepartmental collaboration: You will work closely with Accounting, Stores, and Engineering teams to improve systems, analyze transactions, and optimize overall station performance. Participate in progress review meetings and new solution projects with suppliers. Documentation management: You will be responsible for creating, modifying, and maintaining technical documentation and operational manuals for the Retail IT area, ensuring process clarity and up-to-date accuracy. Compliance and security: You will always operate within the DISA Group’s security and regulatory compliance framework, implementing preventive and protective security measures for systems and equipment. **What are the employment conditions?**Indefinite-term contract Immediate start Flexible working hours Hybrid remote work model: 80% remote work – 1 day/week office presence, 4 days/week remote work. Continuous training and professional development Candidates participating in selection and evaluation processes will be assessed objectively and transparently based on the job requirements, respecting the principle of equal opportunity between women and men. ✅ During the selection process, you will be required to submit documentation verifying the information provided in your CV. #### **Essential Requirements** University degree or higher vocational training in Computer Science or any other officially recognized qualification granting competencies aligned with the required knowledge. #### **Desirable Requirements** Master’s degree in Information Systems. English (preferred). Proficiency in Windows (client and server). Experience in installation and administration of operating systems. Knowledge of networks and communications. Active Directory and Data Protection. Proficiency in Microsoft Office 365 suite. Valid Class B driving license and personal vehicle. Prior experience of 6 months to 1 year in similar roles