**At BTG, we are growing and looking for a Help Desk Technician + NOC (Junior–Mid-level)** If you are passionate about technology, user support, and monitoring—and want to work in a close-knit environment where you learn quickly and every day makes a difference… we’re looking for you! **What will you do?** * Providing technical support and assistance to customers (L1/L2). * Monitoring, alert management, and proactive actions within the NOC. * Participation in remote infrastructure and cloud projects. A varied, dynamic role with real exposure to multiple technological areas. **What we’re looking for** * Knowledge of microcomputing, systems, networks, and cloud environments. * Analytical ability and problem-solving orientation. * Strong communication skills with customers and vendors. * Autonomy within defined processes and commitment to quality. Additional knowledge in programming, databases, Linux/Mac, or enterprise management tools will be valued. **What we offer** * A friendly atmosphere and a close-knit team. * Continuous learning and genuine professional development. * Involvement in modernization, cloud, and managed support projects. * Certified training and progression toward roles with greater responsibility. Location: Garraf (Barcelona) — on-site with occasional flexibility. Position type: Full-time, permanent contract Salary: €1,500.00–€2,000.00 per month Work location: On-site employment