At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life\-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Reporting directly to the Plant Supply Chain Leader, the Customer Service Supply Chain Manager position is primarily responsible for ensuring the best service in reliable supply to Affiliates of products packaged at the Alcobendas plant, by executing customer orders and developing knowledge of the specific needs and characteristics of each Affiliate and each product. Additionally, appropriately manage both human and material resources of the Customer Service Team to achieve departmental objectives and promote the professional and career development of team members. **Job Description** * Supervision, leadership, and development of the Customer Service team: Market Coordinators and Documentation Coordinators. * Address customer needs, ensuring smooth communication between the Factory and Affiliates, as well as with Global Supply Chain. * Demand management, from order receipt to delivery to customers. * Support the new product and new presentation launch plans, as well as during discontinuation processes. * Leadership of the Distribution Process Team. * Active member of the Plant Flow Team, monitoring at-risk supplies and effective prioritization of urgent shipments. * Member of the SRM \- Supplier Relationship Management \- team with global transportation providers. * Support periodic VAT tax inspections and periodic evaluations for the plant's OEA – Authorized Economic Operator certification. * Coordinate with the Global Logistics team on review and/or changes to transportation routes. * Support implementation of new releases of TMS – Transportation Management System, as well as SAP S4\-HANA. * Maintain OSSCE – Operational Standards for Supply Chain Excellence measures. * Prepare the Department's Business Plan. * Control Department expenses. **Required Profile** * University degree preferably in Engineering or Health Sciences. * Minimum 4 years of experience in Supply Chain within the Pharmaceutical Industry, with significant value placed on team management experience in this area. * Advanced (C1) level of spoken and written English. Additional languages will be considered. * Interest in taking on a role with high demands, visibility within the plant, and international scope. * Excellent interpersonal skills: leadership, teamwork, customer orientation, critical decision-making, oral and written communication, active listening. * Organizational skills: ability to prioritize objectives, problem-solving, attention to detail. Technical skills: demonstrated knowledge of Good Manufacturing Practices and their application in the Pharmaceutical Industry. * Availability for potential international geographic mobility. Lilly is dedicated to helping individuals with disabilities actively engage in the workforce, ensuring equal opportunities when applying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace\-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. \#WeAreLilly