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Category:Management & Support

Customer Success Manager63841215504897120

Customer Success Manager

The Customer Success Manager plays a crucial part in driving our mission to revolutionize dentistry. Your expertise in customer relationship management and dedication to customer satisfaction will be key in ensuring our clients achieve maximum value from our products and services. **Primary responsibility:** The primary responsibility of the Customer Success Manager (CSM) is to provide on\-going proactive communication with 3Shape customers to foster their engagement with our solutions, provide a positive customer experience, and to develop long term business relationships and brand loyalty. Serving as the primary point of contact between 3Shape and its customers, the CSM educates end users to ensure they are taking advantage of the full array of capabilities 3Shape solutions have to offer and establishes a close relationship with 3Shape and its customers. Providing a high level of service and with a customer centric approach, the CSM collaborates closely with the extended 3Shape team, including Inside Sales, commercial HQ functions, Resellers, and members of the Customer Support teams. A proactive, consultative and organized approach, a customer service and ownership mind\-set, as well as relationship management, problem solving, active listening and discovery skills \- both internally and externally\- are critical to success. The CSM is expected to stay up to date with related industry knowledge, the latest innovations by 3Shape, and will also be involved in other internal sales and customer support activities and processes, such as conducting training, attending tradeshows, virtual and in\-person events and meetings, etc. **Essential job duties:** * **On\-Board new 3Shape customers** + Collaborate with Customer Support team on completion of initial 100\-day onboarding program + Educate customer as to training, support and other resources available to them + Establish recuring connection points with end user * **Build and maintain strong customer relationships** + Proactive service calls to cultivate customer retention and ongoing usage + Offer personalized trainings to increase adoption and usage + Educate and guide customers to internal and external resources available to them (webinars, trainings, and online assets) + Serve as an escalation point to other teams within 3Shape as needed + Share feedback on customer insights to organization * **Expand adoption and usage of 3Shape solutions** + Review adoption and usage with customers + Share best practices and use cases for 3Shape solutions + Educate customers on and highlight features and functions of 3Shape solutions they have and could add on to their portfolio, to ensure they are achieving full value for them + Keep customers up to date on product updates, releases, marketing events, and new 3Shape offerings + Uncover Sales Lead Opportunities and introduce customer to sales team for evaluation **Other Duties:** The job description is not designed to cover or contain a comprehensive listing of activities or responsibilities that are required. Responsibilities and activities may change at any time with or without notice to best meet the needs of the market and the scope of this role may change **Required education and experience:** **Critical competencies:** * **Results orientation**: Always has the result in mind and works to that end. Able to gain results both individually and within a team * **Customer orientation:** Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service * **Stakeholder management:** Values feedback and insight from others; proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications * **Problem\-solving**: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues * **Attention to detail and organization**: Maintains detailed records, information and organizes it in such a way that supports the organization and employee’s needs * **Technologically savvy**: Able to work with, understand and embrace changes in technology * **Ethical conduct**: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community. **About us** 3Shape started with a simple idea \- to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000\+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award\-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday \#lifeat3Shape across the globe on LinkedIn.

C. Retama, 7, Arganzuela, 28045 Madrid, Spain

Negotiable Salary

Customer Success Manager, Deel IT - Spanish Speaking64147540008065121

Customer Success Manager, Deel IT - Spanish Speaking

**Who we are is what we do.** Deel is the all\-in\-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI\-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150\+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. **Why should you be part of our success story?** As the fastest\-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world\-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11\.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4\.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought\-after leader in the transformation of global work. As a Deel IT Customer Success Manager you will be responsible for onboarding, growing and the success and satisfaction of Deel IT customers, focused on improving retention and contributing to the overall company revenue targets. You identify with the following: * **Develop and nurture:** You love to build and strengthen client relationships with your book of business and do so with the long\-term in mind. * **Onboard and grow**: You will onboard Deel IT customers successfully and will partner for long term growth. * **Guide and coach:** You provide tailored support, onboarding guidance and training to ensure customers are set up from for success from day one. * **Trusted** **Partner:** Become a trusted partner to your accounts and really give a white\-glove service, where you truly understand their business needs, present and future. * **Advocate for good:** You can be the voice of the customer in Deel IT so we best understand how we can improve and deliver excellence throughout, and proactively work as project manager. * **Ahead of the curve:** You proactively identify opportunities where we can expand and grow our offering within the client. * **Owner mindset:** You’ll learn Deel's wider product offerings inside and out to ensure that you can support your accounts in their Deel IT journey supported by our Customer Service and Operations teams. What you need to succeed: * **Walked the walk** \- You have at least 2\+ years of experience in customer/client success role and really understand how to solve complex problems. * **Fluency i**n English \& Spanish is required. * **Competent communicator** \- You are an excellent communicator. * **Expert Insight** \- Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert. * **Creativity and drive** \- You have a creative approach to problem\-solving and embrace the challenge with the tools at your disposal. **Bonus Experience** ==================== * Previous experience in MDM, End Point security or SaaS for IT teams **Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Some things you’ll enjoy** * Stock grant opportunities dependent on your role, employment status and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including optional WeWork access At Deel, we’re an equal\-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. *Unless otherwise agreed, we will communicate with job applicants using Deel\-specific emails, which include @**deel.com* *and other acquired company emails like @**payspace.com* *and @**paygroup.com**. You can view the most up\-to\-date job listings at Deel by visiting**our careers page**.* *Deel is an equal\-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.* *Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.* We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate\-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144\. We began using Covey Scout for Inbound on March 30, 2025\. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc\-local\-law\-144

Negotiable Salary

Customer Success Manager - Greek speaker64147539814914122

Customer Success Manager - Greek speaker

remote type Onsite locations Madrid Office \- Spain time type Full time posted on Posted 13 Days Ago job requisition id JR10480 About us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. We're looking for a results\-driven Customer Success Manager, ideally with Payments or Fintech experience. You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value. This is a role for someone who thrives on challenges and is eager to make a real impact on our company's success. Role Overview The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross\-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro\-active outbound communications as well as receiving and managing incoming customer sales requests. What you will do* Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention. * Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross\-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes. * Inbound commercial requests: Cover inbound customer calls and requests for commercial and non\-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer. * Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win\-back offers, cross\-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement. * Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required * Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution. Who you are* Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. * Commercially oriented, strong analytical skills and goal\-oriented mindset. * Strong communication and interpersonal skills, * Fluent in English and Greek, verbal and written. * Ability to manage multiple priorities effectively. * Passion for building strong customer relationships and fostering customer loyalty. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel\-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

Customer Success Manager - Czech and Hungarian speaker64147539831553123

Customer Success Manager - Czech and Hungarian speaker

remote type Onsite locations Madrid Office \- Spain time type Full time posted on Posted 13 Days Ago job requisition id JR10478 About us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. We're looking for a results\-driven Customer Success Manager, ideally with Payments or Fintech experience. You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value. This is a role for someone who thrives on challenges and is eager to make a real impact on our company's success. Role Overview The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross\-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro\-active outbound communications as well as receiving and managing incoming customer sales requests. What you will do* Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention. * Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross\-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes. * Inbound commercial requests: Cover inbound customer calls and requests for commercial and non\-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer. * Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win\-back offers, cross\-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement. * Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required * Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution. Who you are* Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. * Commercially oriented, strong analytical skills and goal\-oriented mindset. * Strong communication and interpersonal skills, * Fluent in English (a second language will be valued), verbal and written. * Knowledge of Czech and Hungarian is a strong asset and will be considered a valuable advantage in this role. * Ability to manage multiple priorities effectively. * Passion for building strong customer relationships and fostering customer loyalty. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel\-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

Customer Success Manager (French Speaker)63841215878785124

Customer Success Manager (French Speaker)

**Join Our Team \& Make an Impact** Are you passionate about building strong client relationships and driving success? We are looking for a **Customer Success Manager** to help expand our **French market** and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long\-term growth. If you thrive in a **fast\-paced, dynamic environment** and enjoy making a meaningful impact, this role is for you. **What You’ll Do** * **Be a trusted advisor:** Build and maintain strong relationships with clients, understanding their evolving training needs. * **Lead seamless onboarding:** Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start. * **Drive engagement and success:** Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes. * **Unlock growth opportunities:** Identify upsell possibilities and expand client partnerships. * **Champion continuous improvement:** Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions. * **Share expertise and insights:** Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning. **Why You’ll Love This Role** * **Impact and Growth:** Help businesses upskill their workforce while growing your career in a thriving global company. * **Dynamic and Collaborative Culture:** Join a diverse, supportive, and knowledge\-sharing environment where your ideas matter. * **Fast\-Paced and Innovative:** Be part of a company that embraces change and is shaping the future of digital learning. **What We’re Looking For** * Fluent or bilingual in French * Intermediate English proficiency * Passionate about customer success and relationship management * Exceptional communication and analytical skills * Highly organized and adaptable to varied projects * Proactive problem\-solver with a growth mindset * Team player who values collaboration and knowledge\-sharing **Experience in Training, e\-Learning, or HR Solutions (SaaS) is a plus.** **What we offer** Our culture is unlike anywhere else. Starting day one of your \#lifeatgoFLUENT, tons of awesome perks and benefits await you, including: * Dynamic, startup\-like experience within the security of a fast\-growing, 25\-year old Swiss\-based company. * Learn from top executives and visionaries in the learning and language market. * The experience of joining an innovative organization with an international, vibrant working environment. * Full on\-boarding and fast ramp mentoring program leading candidate to success. * World\-class learning experience by being a goFLUENT learner. Learn from one of our 18 business languages! * Ability to work from any of our 20\+ offices around the world. * Exciting team\-building events. * Health Insurance. * Our timetable includes Friday afternoons early off and a reduced summer schedule. Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us\-en/careers/ **\#LI\-Onsite**

C. de Agustín de Foxá, 27, Chamartín, 28036 Madrid, Spain

Negotiable Salary

Customer Service Manager Import/Export63841215953665125

Customer Service Manager Import/Export

Our client is a leading company in the **workwear and professional clothing** and **technical equipment** sector for professionals, currently in a continuous expansion phase and located in the **north of Madrid**. To strengthen the customer service department and support business growth, we are seeking a young and proactive individual for immediate incorporation ***Customer Service Manager Import/Export*** **Responsibilities**: * BackOffice \+ Commercial Customer Service, management of national/international orders * Manage Import/Export operations in coordination with external logistics * Communication with customers \+ problem resolution * Support and coordination with the logistics and warehouse departments * Occasional customer visits with the sales manager **Education \+ Experience**: * Medium or higher university degree * 5\+ years of experience in similar or related roles/sectors (textile, garment, PPE) * **Advanced level English**, spoken and written * Basic knowledge of Digital Marketing (a plus) * Driver's license **Profile**: * Proactive person eager to work responsibly and independently * High initiative, problem-solving ability, dynamic and empathetic * Strong communication and interpersonal skills (internal and external) Our client offers an attractive salary, option for home office, a stable growing work environment, real opportunities for professional development and taking on new responsibilities. We look forward to receiving your CV at jobs@humanusconsulting.com

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

Customer Success Manager, EMEA63841215751425126

Customer Success Manager, EMEA

Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud\-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world's largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of \+$1\.5B, the company's technology protects 900 million people in 190 countries. We believe in the power of our product. We continue to execute and build momentum as we develop our customer base with the world's top banks. In our fast\-paced and open environment, you will be working with a collaborative team spanning across the globe and delivering exceptional results. We are committed to building something extraordinary. **Join Us!** **You:** As a Senior Customer Success Manager at Feedzai, you will play a pivotal role in ensuring our clients not only derive maximum value from our products but also become enthusiastic advocates of Feedzai solutions. You will be responsible for building and maintaining strong relationships with key stakeholders, from senior decision\-makers to end\-users. Your primary objective will be to drive customer satisfaction, foster product adoption, and contribute to the overall success of our clients in leveraging Feedzai's innovative technology. **Your Day to Day:** Client Relationship Management: * Develop and nurture strong, long\-lasting relationships with key clients. * Act as the main point of contact for customer inquiries, concerns, and escalations. * Regularly engage with senior stakeholders to understand their evolving needs and expectations. Should be perceived by these stakeholders as credible and a valuable resource for the success of their initiatives. * Able to handle complex situations that require aligning multiple stakeholders from different levels of seniority and unblock issues that, though they may be customer responsibility, have an impact on the overall adoption and value realization * Develop joint success plans with customer senior stakeholders Value Maximization: * Collaborate with clients to identify opportunities for maximizing the value they derive from Feedzai products. * Provide guidance and best practices to ensure clients are effectively utilizing the full range of product features. * Proactively identify and address potential challenges, working towards solutions that align with client goals. * Jointly with the key stakeholders develop a value plan with clear objectives ( such as total fraud reduction and reduced customer friction) that are aligned with their strategy Product Adoption and Training: * Develop and execute tailored onboarding and training plans for clients in collaboration with the product enablement team. * Ensure clients are proficient in utilizing Feedzai products to meet their specific business objectives. * Monitor and analyze user adoption metrics, providing insights and recommendations for improvement. Advocacy Building: * Identify and nurture customer advocates who are willing to share their success stories, including participation in user groups and customer advisory boards. * Collaborate with marketing teams to create case studies, testimonials, and other materials showcasing client success with Feedzai. Feedback Collection and Product Improvement: * Gather customer feedback on product experiences and share insights with the product development team. * Act as a bridge between clients and the Feedzai Product development organization , ensuring that client needs are considered in future product enhancements. Account Management: * Proactive management of renewals \- from alignment of value realization and success plans to guarantee to commercial management of the renewals * Proactive management of account growth \- Understand business dynamics at the customer and leverage those to grow revenue at the customer (focused on organic growth, i.e. based on volumes growth or other revenue drivers linked to existing use case) **You Know\-How \& Have:** * Bachelor's degree in Technology, Business or a related fields * 10\+ years experience in a customer facing role (consulting, customer support, account management) that includes issue resolution, relationship management and stakeholder management * Previous experience in roles that required technical understanding, particularly in customer success management within the technology or software industry * Strong understanding of fraud prevention space (preferably for Banks or Acquirers) * Ability to analyze data and provide actionable insights. * Results\-driven with a focus on customer satisfaction. * Passionate about delivering success for customers, embodies a customer centric mindset and strives to deliver excellence at every opportunity * Exceptional communication, presentation and interpersonal skills. Demonstrates ability to challenge, negotiate, influence and persuade stakeholders. Ability to convey technical concepts to both technical and non\-technical audiences. * Ability to work Autonomously, take ownership \& accountability * Technical and problem\-solving skills with ability to understand/recognize route causes of challenges * Organizational skills – can prioritize, multi\-task and demonstrates adaptability. * Project Management skills including strong reporting capability * Commercial \& Business Acumen – understand \& speak to business drivers * Fluent in English and Spanish (written and verbal) \#LI\-Remote \| \#LI\-JP1 **Your First 30\-Days at Feedzai:** You will be immersed in our brand with training, connections, and one\-on\-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! Life at Feedzai Instagram Feedzai Culture **Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.** **Feedzai does not accept unsolicited resumes from recruiters or employment agencies.** **Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai\-candidate\-privacy\-policy/ and https://www.feedzai.com/legal/feedzai\-california\-candidates\-privacy\-policy/ for more information on how we process your personal data.**

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

General Customer Service - Manager (M3)63841215768449127

General Customer Service - Manager (M3)

**A Snapshot of Your Day** -------------------------- Join Siemens Gamesa as you lead a dynamic team of 40 dedicated professionals in the photovoltaics sector, managing service requests for both warranty and out\-of\-warranty equipment across the globe (excluding the United States). Envision being at the forefront of a business unit passionate about power electronics, where your leadership skills will drive outstanding customer management and operational perfection. You will engage with various departments, including Engineering, Purchasing, and Logistics, ensuring flawless coordination and impactful results. Your role is pivotal in crafting the future of energy solutions while encouraging a collaborative and innovative work environment. **How You’ll Make an Impact** ----------------------------- * You will manage customer relationships in accordance with contract terms and agreed standards, ensuring happiness and dedication. * Lead and develop your team, providing mentorship and support to achieve operational goals. * Oversee the management of subcontractors, ensuring quality and efficiency in service delivery. * Drive the economic management of activities, optimizing resources and maximizing profitability. * Collaborate with different teams to streamline processes and improve service offerings. **What You Bring** ------------------ * You possess a C1 level of English proficiency, enabling you to interpret contracts and negotiate effectively. * With 10 years of experience in services or projects and at least 5 years in leadership roles, you bring a wealth of knowledge to the team. * Your clear communication skills cultivate positive relationships with clients and team members alike. * You demonstrate outstanding leadership and customer service skills, always prioritizing client needs. * Proficiency in SAP, JIRA, or similar platforms is valued, along with a solid understanding of electrotechnics and power electronics. A Master’s degree in Business Administration, Management, or Renewable Energies is preferred with equivalent experience also accepted. **About the Team** ------------------ You will be a team member, on a fully autonomous business unit dedicated to power electronics, consisting of around 40 passionate individuals. This team operates 100% on\-site, fostering a collaborative atmosphere where innovation thrives. Your leadership will be crucial in guiding this hardworking group as they work together to deliver exceptional service and drive the energy transition forward. **Who is Siemens Gamesa?** -------------------------- Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking talented individuals to join our team and support our focus on energy transformation. Find out how you can make a difference at Siemens Gamesa: Siemens Gamesa Careers **Our Commitment to Diversity** ------------------------------- Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. **Rewards/Benefits** -------------------- Here are examples of the rewards and benefits Siemens Energy offers: * Posibilities to work with a global team * Opportunities to work on and lead a variety of innovative projects * Medical benefits * Remote/Flexible work * Time off/Paid holidays and parental leave * Continual learning through the Siemens platform * Access to a variety of employee resource groups * Annual bonus of 10% to 15% based on annual targets. \#LI\-RA1

Av. de San Pablo, 36, 28823 Coslada, Madrid, Spain

Negotiable Salary

Customer Success Manager, Digital Success63841215787777128

Customer Success Manager, Digital Success

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. Do you enjoy finding solutions aimed at improving customers' life? Are you detail\-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know\-how to align internal, external and partner organizations through the customer journey? If so, keep reading. Board is looking for a dynamic candidate who has a proven low touch/tech touch customer success experience and understands how to use technology to guide customers through their journey while maintaining a meaningful engagement in augmenting customer adoption, minimize churn rates and turn customers into product champions and being available to intervene when needed. As a Board **Customer Success Manager, Digital Success**, you will leverage Board Customer Community, Academy and other tools to automate the customer experience and improve customer health scores. Working with the wider teams to improve existing automation and introduce improvements to customer in the digital CS portfolio. This is a unique opportunity to get involved in a highly visible, fast\-scaling SaaS cloud company. **Responsibilities:*** Maintain consistent digital interactions with customers, providing support and assistance as needed. * Utilize software tools to keep customer records up\-to\-date and facilitate efficient communication. * Develop and execute customer engagement plans with the intent to retain and generate additional expansion opportunities. * Create a customer deployment toolkit and other resources that customers may require to aid their success. * Implement automation and streamline tasks to improve efficiency and customer satisfaction. * Design and launch processes, workflows, and automation that drive internal efficiencies, level up the effectiveness of our Success team, and deliver greater value to our customers. * Collaborate with cross\-functional teams to improve processes and meet renewal and upsell targets. * Experience with collaborating with Partners and how to support the success of the Customers they may be managing. * Analyze customer data, such as satisfaction, usage, and other feedback, to identify trends and provide recommendations on improving the customer experience. * Implement our digital strategy to consistently achieve measurable results, which will be utilized by our customer\-facing teams, and empower all CSMs to efficiently handle their customer portfolios. * Perform day\-to\-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement. * Collaborate with the Customer Success leadership to refine customer journey mapping, enhance engagement strategies, and optimize automation processes. **Requirements:*** 2\+ years of customer success management experience, with at least 1 year in digital or tech touch roles. * Proficient in using spreadsheet tools and Salesforce. * Familiarity with marketing, business intelligence, and other technology tools. * Strong multitasking abilities in a fast\-paced environment. * Self\-motivated learner with technical orientation and the ability to quickly learn new concepts. * Excellent written and verbal communication skills. * Independent learner with the ability to adapt and understand concepts with agility. * Strong problem\-solving and critical\-thinking skills. * Ability to prioritize tasks and manage time effectively. * English plus fluency in one or more European Languages such as French/German/Italian/Spanish **Our Commitment to Diversity and Inclusion** Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! **Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.** *Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679\. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.* For further question, please refer to our Privacy Policy at https://www.board.com/en/privacy\-policy N7mdAJ949O

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

Customer Success Manager - German speaker63841215841793129

Customer Success Manager - German speaker

remote type Onsite locations Madrid Office \- Spain time type Full time posted on Posted 30\+ Days Ago job requisition id JR09890 About us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. We're looking for a results\-driven Customer Success Manager, ideally with Payments or Fintech experience. You'll be critical in retaining our valued SME customers and ensuring that we maximise customer satisfaction and lifetime value. This is a role for someone who thrives on challenges and is eager to make a real impact on our company's success. Role Overview The primary objective of the Customer Success Team is to build relationships with our SME accounts, leading to improved customer lifespan and increased potential of upsell and cross\-sell opportunities. Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro\-active outbound communications as well as receiving and managing incoming customer sales requests. What you will do* Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention. * Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross\-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes. * Inbound commercial requests: Cover inbound customer calls and requests for commercial and non\-operations purposes. Engage with customers before, during, and after the request is successfully executed for that customer. * Outbound Commercial campaigns: Execute targeted commercial campaigns (e.g., win\-back offers, cross\-sell, upsell, etc.) via telephone calls or email campaigns and track customer engagement. * Customer relationship management: Take ownership of customer satisfaction within assigned base, covering customer escalations or issues as and when required * Tracking: Record and monitor customer requests diligently in CRM tools to ensure prompt response and resolution. Who you are* Experience in Customer Success or Customer Support role, ideally from a Payments or Fintech background. Relevant courses / training desired but not required. * Commercially oriented, strong analytical skills and goal\-oriented mindset. * Strong communication and interpersonal skills, * Fluent in English and a second language as German. * Ability to manage multiple priorities effectively. * Passion for building strong customer relationships and fostering customer loyalty. Benefits: * Competitive salary and benefits package. * Opportunity to make a real impact on our business growth. * Work in a dynamic and fast\-paced environment. * Be part of a passionate and collaborative team. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel\-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

Customer Service Supply Chain Manager638412158064651210

Customer Service Supply Chain Manager

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life\-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Reporting directly to the Plant Supply Chain Leader, the Customer Service Supply Chain Manager position is primarily responsible for ensuring the best service in reliable supply to Affiliates of products packaged at the Alcobendas plant, by executing customer orders and developing knowledge of the specific needs and characteristics of each Affiliate and each product. Additionally, appropriately manage both human and material resources of the Customer Service Team to achieve departmental objectives and promote the professional and career development of team members. **Job Description** * Supervision, leadership, and development of the Customer Service team: Market Coordinators and Documentation Coordinators. * Address customer needs, ensuring smooth communication between the Factory and Affiliates, as well as with Global Supply Chain. * Demand management, from order receipt to delivery to customers. * Support the new product and new presentation launch plans, as well as during discontinuation processes. * Leadership of the Distribution Process Team. * Active member of the Plant Flow Team, monitoring at-risk supplies and effective prioritization of urgent shipments. * Member of the SRM \- Supplier Relationship Management \- team with global transportation providers. * Support periodic VAT tax inspections and periodic evaluations for the plant's OEA – Authorized Economic Operator certification. * Coordinate with the Global Logistics team on review and/or changes to transportation routes. * Support implementation of new releases of TMS – Transportation Management System, as well as SAP S4\-HANA. * Maintain OSSCE – Operational Standards for Supply Chain Excellence measures. * Prepare the Department's Business Plan. * Control Department expenses. **Required Profile** * University degree preferably in Engineering or Health Sciences. * Minimum 4 years of experience in Supply Chain within the Pharmaceutical Industry, with significant value placed on team management experience in this area. * Advanced (C1) level of spoken and written English. Additional languages will be considered. * Interest in taking on a role with high demands, visibility within the plant, and international scope. * Excellent interpersonal skills: leadership, teamwork, customer orientation, critical decision-making, oral and written communication, active listening. * Organizational skills: ability to prioritize objectives, problem-solving, attention to detail. Technical skills: demonstrated knowledge of Good Manufacturing Practices and their application in the Pharmaceutical Industry. * Availability for potential international geographic mobility. Lilly is dedicated to helping individuals with disabilities actively engage in the workforce, ensuring equal opportunities when applying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace\-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. \#WeAreLilly

Pl. Mayor, nº 1, 28100 Alcobendas, Madrid, Spain

Negotiable Salary

Customer Success Manager, Spanish Speaker638412156462091211

Customer Success Manager, Spanish Speaker

**At Semperis, our mission is to be a Force for Good. Starting with being a great place to work.** We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest\-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi\-year Inc. Best Workplace awardee. **What we are looking for:** Semperis is looking for a passionate and results\-driven **Enterprise Customer Success Manager \- Spanish speaker** **What you will be doing:** As a Customer Success Manager at Semperis, you will ensure your customers' success and satisfaction with our products and support them every step of the way. You will be an essential member of our Customer Success team, collaborating closely with cross\-functional teams including Technical Delivery and Sales teams to maximize opportunities for our Enterprise Business customers and Semperis. Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long\-lasting relationships across multiple client accounts. Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions. **You will be responsible for:** * Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross\-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals. * You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets. * Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs. * Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations. * Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc. * Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.) * Identify potential customer references and assist with development of customer case studies * Gain and maintain an understanding of Semperis technology, products, and services * In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program **What you will bring to the table:** * 5\+ years’ experience as a Customer Success Manager, technical account manager, or related customer\-facing role in a Cybersecurity SaaS solutions company. * Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra * Years of experience working with C\-level Executives that includes meetings, high\-level presentations, and collaborative discussions * Ability to understand and explain technical cybersecurity data * Excellent communication and project management skills * Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are * Intellectually curious; driven to expand the cybersecurity domain and professional expertise * Responsive and adaptive to changing situations * Genuine desire to work with customers. * Fluent Spanish and English Required **Bonus Points:** * Experience with SFDC, and Active Directory **Why Join Semperis?** You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **\*\***Semperis maintains office locations in several cities across the globe. Candidates who reside within 45 miles of one of our offices—or where the job description specifies a required location—will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days. ### **Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by the Semperis application is solely to determine suitability for employment, verify identity, and maintain employment statistics.** ### **Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and/or other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.**

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

Customer Success Manager - Online Brand Protection (Spanish Speaking)

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make. As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment. Our comprehensive solutions, powered by AI\-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting. **Why Choose Corsearch?** * **Innovative Solutions**: We combine cutting\-edge technology with expert judgment to deliver market\-leading services in trademark clearance, brand protection, and anti\-counterfeiting. * **Global Impact**: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike. * **Collaborative Culture**: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive. * **Mission\-Driven Purpose**: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world. **The Role** As Brand Protection Partner, you are responsible for customer strategy and for ensuring that this strategy is delivered (by your team and in close collaboration with Corsearch’s Global Delivery and Enforcement teams). You will be the primary point of escalation for your customer, while working alongside (and reporting to) a Senior Brand Protection Partner and/or Director. Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products. Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world. **Responsibilities and Duties** * Primary ownership and accountability for the customer. * Create, drive, and continuously improve the strategy for customer. * Agree on KPI’s or other success measures with the customer. * Actively monitor and report on progress for all customer programs. * Provide regular performance feedback for all Client Manager/ Coordinators working in your team * Deal with customer communications and escalations in a timely manner to ensure quick resolution. * Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements. * Monitor health and own accountability for all customer. * Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required. * Bring customers with common issues together to share best practice and common enforcement issues/ targets for action. * Collaborate with other departments, such as global delivery, enforcement, legal, sales, product and tech to ensure a cohesive and consistent approach to brand protection. * Stay informed about industry trends, changes in laws and regulations, and other developments that may impact brand protection and make recommendations for changes as needed. * Regular and open communication with team members working across your customers. This includes holding regular meetings and providing updates and progress reports. * Maintain a high\-level working knowledge over Salesforce, Timely, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms (Zero, Talisman, and Browser Plug\-ins (BP Browser, IHAS, and Cyborg) as well as any other tools as they are created and introduced. * Participate in thought leadership initiatives and to attend/ speak at industry events when presented the opportunity. **Essential** * Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position) * Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations. * Strong customer service skills. * Fluent in Spanish * Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations. * Must be able to identify problems, analyze data, and develop solutions to address them. * You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively. * Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting * Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders. * Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders. * Ability to build and maintain strong relationships with clients and internal teams * Ability to take a strategic and analytical approach, while being capable to understand trends. * Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved. * Motivated and results\-driven individual who takes a high degree of responsibility in their work. * Strong risk assessment and risk mitigation skills Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, criminal histories consistent with legal requirements or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.

Prta del Sol, 4, 2ºC, Centro, 28013 Madrid, Spain

Negotiable Salary

Associate Customer Success Manager - German speaker638412154320671213

Associate Customer Success Manager - German speaker

**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI\-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud\-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **Job Description** The role of the Associate Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. * Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges * Ensure customers are technically healthy and on the most recent version of our product * Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience * Promote ServiceNow customer success stories and processes * Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses * Work with ServiceNow teams to improve product adoption and increased footprint * Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem **Qualifications** To be successful in this role you have: * Experience leveraging AI to enhance work processes, decision\-making, and problem\-solving, including AI\-powered automation, workflow optimization, and data\-driven insights * 2\+ years of experience providing customer professional services or related business support * Ability to provide independent comprehensive services * Experience resolving issues through analysis * Experience in working collaboratively * ServiceNow accreditations or certifications a plus * Expectation to come into our office in Madrid 2\-3 times a week **Additional Information** **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Plaza Castilla, Tetuán, 28046 Madrid, Spain

Negotiable Salary

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