IS Support / Application Support (Tier 1)

Description

Summary: Seeking an IS Support / Application Support (Tier 1) to provide first-line application support in a global organization, handling incidents, service requests, and ensuring system availability. Highlights: 1. User-facing and service-oriented role with global user interaction 2. Focus on initial diagnosis, basic issue resolution, and proper escalation 3. Work closely with Business Applications team for stable system availability **We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.** At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in\-flight connectivity and delivering combat\-proven advanced SATCOM solutions, we're driving deep\-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world. Requirements: * Experience in IS Support / Application Support / Help Desk – advantage * Familiarity with service management tools (e.g. **SysAid**) – advantage * Experience supporting application systems in a corporate or global environment * Knowledge of **SAP** – advantage * Knowledge of **Salesforce** – advantage * Strong technical orientation and ability to learn enterprise systems quickly * Good written and spoken English (work with global users) \#LI\-SS1 \#LI\-Hybrid \#GLT Brand: Gilat Satellite Networks Who we are looking for: We are currently seeking for an **IS Support / Application Support (Tier 1\)** to provide first\-line (Tier 1\) application support in a global organization, delivering initial response and troubleshooting for business application systems. What you will do: * The role includes handling incidents and service requests, supporting daily application operations, and working closely with the Business Applications team to ensure stable and continuous system availability for users worldwide. * The position is user\-facing and service\-oriented, with responsibility for initial diagnosis, resolution of basic issues, proper escalation, and clear communication with global users. What we have for you: * **Hybrid and Flexible Work\-Life Balance** * **Comprehensive Private Health Insurance** – covering you and your family * **Everyday Perks with Cobee** – including meal vouchers, transportation benefits, gym memberships, and more * **Professional Growth Support** – through continuous training and career development opportunities * **Global Well\-Being Programs** – such as online yoga, recharge workshops, global challenges, and Gilat’s dedicated Health Month * **Social Engagement Activities** – including outdoor team\-building events, Charity Day, and festive Christmas celebrations Area of Interest: Operations \& Supply Chain