###### **OFFER DETAILS:** Offer reference: HP250367 Description: CUSTOMER SERVICE AND ACCESS CONTROL AT ATOCHA CERCANIAS Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * ATOCHA (MADRID) * Published: 15/12/2025 * Number of positions: 1 * Contract type: Temporary * Working hours: Full-time * Minimum experience: 0 months Characteristics: **LogiRAIL**, a leading company in the railway sector, is seeking 1 candidate to join the Customer Service and Train Access Control team at Atocha Cercanías station. **Main responsibilities** * Communicating all necessary travel information to passengers in real time: schedules, departures, arrivals, delays, and cancellations * Controlling passenger access to trains via check-in using PDAs, verifying that tickets are valid for the given date and time * Providing information on timetables, routes, and rail services * Managing incidents * Last-minute service point: issuing, modifying, and cancelling transport tickets * Processing compensation claims, issuing invoices, and receiving/managing complaints * Assisting customers in the Club Lounge: personalized assistance, buffet replenishment, public address announcements, and document management * Assisting passengers with special needs * Collaborating with the station team to ensure smooth communication **What we offer** * Initial training provided by the company * Corporate uniform provided * Full-time working hours * Rotating shifts from Monday to Sunday, morning and afternoon, following a monthly schedule * Service hours: to be determined according to operational requirements * Expected start date: 18/12/2025 * Contract type: to be determined based on service needs **Application period:** * Applications will be accepted from 15/12/2025 until 18/12/2025. Early application is recommended to facilitate the selection process. "Apply as soon as possible! Applications will be processed in order of registration." Requirements: **Academic qualifications:** Minimum education: Intermediate Vocational Training * Computer literacy * **Professional experience:** * Prior experience in customer service at railway stations or similar transportation environments (e.g., airports, terminals) will be valued. * Experience in ticket offices, information desks, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical competencies:** * Basic proficiency in computer tools and incident management systems. Ability to write clearly and accurately. * **Personal skills:** * Active listening and strong oral and written communication skills. * Clear diction. * Ability to prioritize tasks according to urgency. * Organization, attention to detail, and agility in recording information. Flexibility regarding working hours. * **Personal profile:** * Proactive, responsible, and solution-oriented individual. * Personal vehicle required if not residing near the workplace or if required by the schedule.