Telephone Operator – Customer Service and Appointment Management

Description

Job Summary: We are seeking customer service and appointment management professionals for a newly launched ophthalmology and visual health project, with responsibilities including call reception and outbound calling. Key Highlights: 1. Customer service and appointment management 2. Newly launched project in ophthalmology and visual health 3. Opportunity for professional development and learning **Description:** ---------------- Servinform is a service company specializing in BPO and call center projects, comprising over 6,000 professionals delivering services to more than 1,500 client companies. We are carrying out activities for a newly launched project within the client company, focused on customer service and appointment management for a leading company dedicated to ophthalmology and visual health. * RESPONSIBILITIES: * Receiving incoming calls; providing customer service to address inquiries regarding treatments, clinics, etc. * Making outbound calls to contacts who have requested information. Scheduling appointments for new patients, either via inbound or outbound calls. * * WE OFFER: * Work schedule of either 30 or 25 hours/week. * Fixed morning shift from 9:00 to 15:00 or afternoon shift from 15:00 to 20:00, Monday to Friday. * Annual gross salary of €13,184.29 (€1,098 gross/month) for the 30-hour/week schedule, and €10,986 gross/year (€915 gross/month) for the 25-hour/week schedule. * Collective agreement for Call Centers and job classification as Telephone Operator * Position located at Pol. Casablanca, Torrejón de Ardoz We’re waiting for you! Don’t hesitate to apply — we’ll be delighted to contact you and get to know you. * *No sector of our society can be understood without gender equality and the inclusion of people with disabilities. Therefore, at Servinform, we regard equality and diversity as fundamental drivers of social progress, working daily toward achieving this goal.* **Requirements:** --------------- * Experience in customer service and in customer retention or acquisition. * Ability to work autonomously and responsibly. * Experience in telemarketing/telephone appointment scheduling. * Strong communication skills (‘telephone smile’, clear diction) and empathy. * Negotiation skills, customer orientation, and results orientation. * Enthusiasm for learning and professional growth.