Job Summary: Analyst responsible for integral control of underwriting, policy management, receipts, and payment failures through data, leading the lifecycle of information services. Key Highlights: 1. Lead the lifecycle of policy and receipt information services to third parties 2. Data Projects Lead for third-party data services 3. Design and implement A/B experiments for process optimization MISSION Reporting to the Operational Design Area Manager within Santalucía’s Underwriting Directorate, the mission is to ensure, through data, comprehensive operational control of underwriting, policy management, receipts, non-payment, and collection methods; and to act as Product Owner leading the lifecycle of policy and receipt information services to third parties. JOB RESPONSIBILITIES Data Projects Lead for third-party data services Participate in projects involving communication with third parties regarding Santalucía’s policy or receipt data management. Maintain and evolve these services. **Continuous Improvement:** Design and implement (A/B) experiments on processes for optimization in collaboration with relevant departments. Propose an improvement roadmap with impact estimation. **Data-Driven Operational Monitoring and Control:** Define and maintain an operational dashboard (underwriting, issuance, endorsements, billing, non-payment, recovery, cancellations/reactivations). Build and automate control metrics and SLA/KRI indicators per process/channel/system (daily/weekly/monthly). Implement early-warning alerts. **Automation and Self-Service:** Deploy self-service dashboards (Power BI) and reusable templates. Document and train business users on responsible data usage and KPI interpretation. Analytics and Reporting Conduct root-cause analyses on friction points (issuance, collections, receipt returns). Measure the impact of actions (e.g., new non-payment logic, reminders, changes in collection method). Prepare executive reports and data narratives (storytelling) oriented toward decision-making. REQUIREMENTS **Desired Experience:** Minimum 5 years’ experience in data analytics applied to operations (ideally in insurance or banking/financial sectors). Experience as Product Owner / Business Analyst in data services or integrations with third parties in sector-specific contexts. Insurance experience is a plus. **Preferred:** Knowledge of and interest in Santalucía’s business model, as well as its objectives, product portfolio, organizational structure, culture, and strategies. **Required Knowledge:** Bachelor’s degree and/or university degree, preferably in Business Administration & Management (ADE), Engineering, Mathematics, or Economics. A Master’s degree in insurance business, business intelligence, or big data is a plus. Knowledge of insurance processes and products. **Skills:** Ability to work cross-functionally with diverse and heterogeneous teams. Transformational and innovative mindset. Orientation toward internal and external customers. Attention to detail and commitment to excellence in task execution. Ability to manage multiple projects and priorities. Proactive approach. Management of multidisciplinary teams. At SANTA LUCIA S.A., Cª SEGUROS, we work to guarantee real and effective equal opportunities, enabling professional development and labor diversity, aligned with our commitment to UN Agenda 2030 Sustainable Development Goal 5 (Gender Equality). **Province:** Madrid **Company:** SANTALUCIA SEGUROS **Date:** 5 Mar 2026