Control Center Agent (with Portuguese)

Description

Job Summary: Control center agent focused on serving off-street, eVolve, and on-street customers, resolving issues via intercom and phone calls. Key Highlights: 1. Customer service via intercom and telephone calls 2. Resolving customer issues using control systems 3. Being part of a growing company undergoing digital transformation What drives and inspires us at Telpark is talent. A control center agent is focused on serving our customers (mainly off-street, but also eVolve and on-street). Primary resolution is conducted via intercom from our parking facilities, but agents also receive phone calls (from parking facilities, eVolve chargers, and on-street customers under certain contracts). A control center agent is capable of resolving primary customer issues using all required control systems and software. Basic information security awareness (policies, regulations, and security) If you want to join a growing company currently undergoing digital and cultural transformation, now is your moment.