We are a Galician-origin multinational operating in the gaming sector (betting shops, gaming halls, casinos, and online gaming), and we firmly believe that our growth stems from caring for our customers’ experience—thanks to the people who make up our company. Are you in? If you are passionate about customer service, enjoy helping others, and love solving problems to make customers feel special and unique, you could be the person we’re looking for! What will you do on a day-to-day basis? \- Respond to the most common questions from users of our gaming venues. \- Manage and resolve reported incidents. \- Back-office tasks. All this comes with an AWESOME TEAM that will make your life more enjoyable, as part of an international project experiencing strong growth, offering continuous training and career development opportunities. We want to help you become the best version of yourself! **GOOD LUCKIA!** *"Luckia is an organization committed to equal opportunity and non-discrimination, always seeking the best candidate regardless of age, gender, sexual orientation, race, beliefs, or disability."* Position type: Full-time, permanent contract Salary: €17,000.00–€20,000.00 per year Benefits: * Training program * Company phone * Optional remote work Application questions: * Have you worked in the sports betting sector? Experience: * Customer service: 2 years (Mandatory) Work location: Hybrid remote work in 28045 Madrid