Operations Assistant

Description

**Join the Fitness Park revolution** -------------------------------------- We build spaces where people surpass themselves every day. **Will you join us?** **Our DNA** Fitness Park was founded in France in 2009 with a clear mission: to democratize premium fitness and make it accessible to everyone. Today, over **1\.000\.000 members** train across our **\+400 clubs** in France, Spain, Portugal, and Morocco. In Spain, we launched our expansion in 2020 and already operate **92 centers**, establishing ourselves as one of the leading and fastest-growing fitness chains in the market. At Fitness Park Spain, we thrive on challenges. We enjoy action, learn from every experience, and always go one step further. If you’re motivated to grow within a dynamic and constantly evolving environment, this is your place. **Your mission starts here** Amid ongoing expansion, we continue strengthening our Operations department. We are seeking an **Operations Assistant** to support the coordination and monitoring of all internal processes across our own Fitness Park Spain clubs. You will be a key player in the administration of each Fitness Park: from data processing and management control to cross-departmental coordination—ensuring **quality, deadlines, costs, and adherence to brand standards.** Here, you won’t just manage incidents: **you’ll build Fitness Park experiences.** **Your day-to-day at Fitness Park** * Daily supervision, tracking, and analysis of operational and management KPIs. * Processing customer returns and refunds. * Managing official requests and communications. * End-to-end coordination of payroll processes and legal/HR procedures with external payroll providers for contractual changes. * Support for District and Club Managers. * Tracking and coordination with external suppliers for club openings and other operational processes. * Support and execution of general administrative tasks. **What we’re looking for in you** * Minimum 2 years’ experience in administrative or operational roles, preferably within growing companies or dynamic environments. * Experience with operational control tools and payment platform management (Slimpay, Stripe, or similar). * Advanced Excel skills, including database management, automation, and macro usage. * Knowledge of AI for process automation. * Experience with Resamania or similar management software for sports, fitness, or wellness clubs is a plus. * Knowledge and experience in personnel administration and payroll management. * Excellent communication skills and ability to resolve incidents effectively. * Strong organizational skills, autonomy, and teamwork capability. * Proactive, solution-oriented profile focused on results and continuous improvement. **What we have prepared for you** * Free access to Fitness Park gyms nationwide and internationally, with our most exclusive membership plan—100% free. * Hybrid position. * Join a company in full expansion. * Health insurance available after completion of the probation period. * Coverflex flexible benefits card for meals and transportation, available after completion of the probation period. * Language training via the Preply platform. * Indefinite contract with the corresponding probation period. * 23 working days of vacation. * Flexible schedule Monday to Friday: 8:00\-17:00 or 9:00\-18:00; intensive Friday schedule: 8:00\-13:00 or 9:00\-14:00\. **The next challenge is yours** If you want to be part of a brand that never stops growing, embraces action, and always goes one step further, we want to meet you. **\#FitnessPark \#ChallengeYourself \#SurpassYourself** **Personal Data Protection (GDPR)** *Your data will be processed by Upgyms Iberia, S.L. (“Fitness Park España”) to enable your participation in our selection process. The legal basis for processing is necessity for the performance of a contract or pre-contractual measures with the candidate (Art. 6\.1\.b GDPR). No transfer of your data to third parties or international transfers are anticipated. You may request additional information about this processing or exercise your rights—including access, rectification, erasure, objection, or data portability—by contacting: Fitness Park España, Calle Aribau, 198, Planta 4ª, 08036 Barcelona or* *dpd@upgym.es* *.