Overview: **About the Role** We are looking for a seasoned professional to lead solution architecture and customer success for our image recognition–driven retail execution platform, across European markets. This is a hybrid role combining technical solution ownership with strategic customer engagement, ensuring successful deployments, adoption, and continuous value realization. The ideal candidate will have strong experience in ML/Data Science–driven products, enterprise solution design, and customer\-facing program management. Experience in retail execution and image recognition is highly preferred. Responsibilities: **Solution Architecture \& Delivery** * Own the end\-to\-end **solution architecture** for Solution deployments across European markets. * Translate business requirements into scalable **AI/ML\-enabled solution designs**. * Work closely with **AI/ML, data science, engineering, and product teams** to ensure technical feasibility and performance. * Define and maintain **integration architecture** with client systems (e.g., Data platforms, sales systems, analytics platforms). * Lead technical discussions, solution reviews, and architecture approvals with client stakeholders. * Ensure adherence to **security, privacy, and compliance** standards across markets. **Customer Success \& Stakeholder Management** * Act as the **primary point of contact** for key European clients. * Drive **onboarding, adoption, and expansion** of the PEPIRIS solution. * Monitor customer KPIs and ensure delivery against agreed **business outcomes**. * Lead executive reviews, roadmap discussions, and value realization sessions. * Identify opportunities for **upsell, cross\-sell, and solution enhancements**. * Manage escalations and coordinate with internal teams to ensure timely resolution. **Program \& Operations Management** * Oversee multiple deployments across markets, ensuring **timely and high\-quality delivery**. * Coordinate with cross\-functional teams: product, AI, engineering, and regional business teams. * Drive continuous improvement in **solution performance, model accuracy, and operational processes**. * Establish best practices, playbooks, and reusable solution components. Qualifications: **Required Qualifications** * 10–14 years of experience in solution architecture, program management, or customer success roles. * Proven experience delivering ML, AI, or data science–driven solutions. * Strong background in enterprise system integrations and solution design. * Experience managing customer\-facing technical engagements. * Excellent stakeholder management and communication skills. * Experience working in cross\-functional, global teams. **Preferred Qualifications** * Experience in retail execution, CPG, or field sales technology. * Hands\-on exposure to image recognition or computer vision solutions. * Experience with Trax Retail or similar retail analytics platforms. * Familiarity with cloud platforms (AWS, Azure, or GCP) and data pipelines. * Experience managing multi\-country or European market deployments. **Key Competencies** * Solution design and architecture * Customer success and relationship management * AI/ML product understanding * Cross\-functional leadership * Strategic thinking and problem solving * Executive communication **What We Offer** * Opportunity to work on a cutting\-edge AI\-driven retail solution across Europe. * High\-visibility role with direct impact on customer success and product growth. * Collaborative, global, and innovation\-driven environment. * Competitive compensation and benefits.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
