Controller-Rooms

Description

Position Summary: This position involves managing room assignments, registering guests, coordinating check-in procedures, handling room change requests, and ensuring guest satisfaction. Key Responsibilities: 1. Manage room assignments and guest preferences. 2. Coordinate group check-ins and pre-registrations. 3. Ensure guest satisfaction and resolve issues. **Additional Information** **Job Number**26053190 **Job Category**Rooms \& Guest Services Operations **Location**W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assign rooms according to guest requests and preferences whenever possible. Pre-register selected guests and prepare key packages. Organize and coordinate check-in and pre-registration procedures for arriving groups. Review, track, and accommodate room change or departure date requests when feasible; communicate status to relevant staff. Confirm reservations and cancellations. Daily review of out-of-service rooms. Ensure rates comply with market standards and document all exceptions that arise. Verify and adjust guest billing. File guest paperwork or documentation. Organize and process all guest check-in and check-out records. Activate room keys. Obtain valid payments. Identify over-assigned rooms. Check for duplicate reservations; block rooms accordingly. Prepare daily reports. Follow up with guests to ensure their requests or issues have been resolved to their complete satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests in accordance with company standards; anticipate their service needs and fulfill them; thank them with genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer phones using appropriate protocol. Coordinate tasks and work with other departments. Serve as a departmental role model or mentor. Cultivate and maintain positive working relationships with others; support the team in achieving common goals. Adhere to quality safety standards. Stand, sit, or walk for extended periods of time. Enter and locate information using computers and/or point-of-sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:No high school diploma or equivalent General Educational Development (GED) certificate required Related Work Experience:Less than 1 year of related work experience. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to awaken curiosity and expand worlds. We are a place to enjoy life. We are here to open doors—and minds. We are constantly inspired by new faces and new experiences. At our core is a harmonious, ever-ready spirit that has made us famous for reinventing luxury standards worldwide. The Whatever/Whenever service philosophy is our culture and the service mindset that brings guests’ passions to life. If you are original, innovative, and always looking toward the possibilities the future offers, you are welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.