Helpdesk Support Technician

Description

Job Summary: We are seeking IT Support staff for an important project, with strong communication skills, empathy, and problem-solving ability, to provide telephone user support and incident management. Key Highlights: 1. Integration into a multidisciplinary team 2. Professional career development 3. Possibility of remote work after initial training DESCRIPTION At **Seresco**, a leading TIC sector company in Asturias, **we want to welcome the best talent!** Over our 55+ years of history, we cover areas such as Software Consulting and Development, Systems and Infrastructure, Payroll and HR Process Outsourcing, Enterprise Digital Transformation, and Cartographic and Cadastral Services. We are seeking IT Support staff for an important project within the Infrastructure, Systems, and Services area, suitable for candidates matching the profile of an IT Technical Support role, with strong communication skills, empathy, and problem-solving ability. **What will your responsibilities be?** * Telephone support for users. * Technical support. * Incident management. * Application of technical procedures. **What can we offer you?** * Permanent position * Indefinite-term contract * Integration into a multidisciplinary team * Professional career development, based on individual merit * Part-time schedule at 75% (30 hours/week) * Working hours from Monday to Friday, 8:00\-14:00 * Workplace located in Oviedo * Enjoy 22 working days of vacation per year * Possibility of remote work once initial training is completed Additionally, by joining the **SERESCO** team, you will benefit from: * Exclusive discounts on numerous services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy, etc.) via the Corporate Benefits platform. * At SERESCO, you can configure how to allocate your gross salary (Serflex program), using part of it flexibly. You may choose among the following benefits: Medical Insurance (Sanitas, IMQ or Caser), including family members; Gourmet Voucher/Card; Transport Card; and Nursery Voucher. * An attractive incentive plan is also available if you help us find professionals like yourself. * As we assist in identifying/inventing new projects, there is also a business acquisition reward program. * Study support fund for regulated academic programs. * In-person and online training, enabling you to stay current at your own pace. * An organization where all doors are genuinely open. REQUIREMENTS * Mandatory minimum qualification: Higher Vocational Training Certificate (CFGS) in Computer Science or Telecommunications. * IT knowledge at end-user level. * Experience in telephone user support will be valued. **Competencies:** * Customer orientation. * Innovation capability. * Communication ability. * Ability to learn and apply knowledge. * Discretion. * Initiative. At Seresco, we are committed to promoting **Diversity**, **Inclusion**, **Social Responsibility**, **Gender Equality**, and **Sustainability** in our workplace. We value the unique perspectives each team member brings and strive to foster a culture that celebrates and respects diversity in all its forms. If you are looking for a company that values inclusion and equal opportunity, this is the one for you!