**Functions** * Receive and check in guests when they arrive at the Hotel. (Check in) * Perform check out when guests are departing. * Carry out tasks entrusted by guests (message taking, phone calls, reservations, etc.). * Follow all management guidelines based on LHW's own standards. * Handle, manage, and resolve possible complaints, requests, and claims from guests during initial contact, referring to a superior if the situation requires it. **Requirements** * Experience working at the front desk in luxury hotels. * Product knowledge. * Knowledge of Opera Cloud. * High level of English and Spanish. Must be able to hold fluent conversations and write correspondence. * Ideally, knowledge of a third language at the same level. **Area \- Position** Hospitality, Tourism \- Hotel Receptionist **Category or level** Employee