\uD83C\uDF0D **We're revolutionizing energy to change the world** At **Octopus Energy**, we are not a traditional utility. We are a team of passionate people working every day to make energy **100% renewable, accessible, and fair for everyone**. We believe in **technology and innovation as drivers of change**. We want to transform how the world consumes energy by removing barriers, simplifying processes, and offering a more human and transparent service. That's why our commitment is clear: **clean energy should be the norm, not the exception**. To achieve this, we combine sustainability with a people-centered approach, driving exceptional service and building an incredible team that shares our vision. \uD83D\uDCA1 **But none of this would be possible without people like you**. To keep growing and transforming the market, we're looking for talent eager to make a difference. If you want to be part of this change, contribute your energy, and help build a greener future. **What are we looking for?** We are seeking a **Specialist in Technical Service Support (SAT) for Electricity Market and Photovoltaics** to join our team. Someone capable of **resolving technical and administrative issues with distribution companies**, interpreting PV monitoring data, analyzing grid problems, and supporting our customers through to full resolution of each case. If you're passionate about technology, enjoy investigating, diagnosing, and solving complex technical challenges, and want to contribute to a more efficient and sustainable energy model, this is your opportunity! **We call it the 'Octopus Effect'** Working at Octopus Energy means being part of a company where culture and people matter most. We champion flexibility and work-life balance. We want you to reach your full potential. We believe in a fairer and more sustainable energy model. **We've been waiting for you!**### **\uD83E\uDDF0 What will you do on a daily basis?** * **Handle incidents with distribution companies**, including self-consumption, new connections, technical modifications, zero feed-in, power levels, and remote metering issues. * **Diagnose and resolve technical issues in photovoltaic installations** remotely (monitoring, inverters, communications, production curves, grid faults, etc.). * **Analyze electrical and energy data** to identify patterns, configuration errors, or grid anomalies. * **Provide remote technical support** to customers, installers, and internal teams. * **Process and follow up on self-consumption applications** with distribution companies (M1, M2, M3, M4…). * **Resolve administrative and technical issues** related to grid connection and metering equipment. * **Record and document all actions taken**, ensuring traceability and consistency within our ticketing systems. * **Help identify and prevent recurring issues**, proposing improvements in equipment configuration and internal workflows. ### **What do you need to shine in this role? ️** * Experience in **technical service support, technical back-office, or interaction with electricity distributors**. * Solid knowledge of **photovoltaics**: inverters, communications, protections, monitoring, and remote diagnostics. * Familiarity with concepts of the **electricity market and management with distribution companies** (remote management, ICPs, hourly curves, power levels, CUPS, self-consumption, etc.). * Ability to **solve technical problems in a structured, fast, and customer-oriented manner**. * Excellent **communication skills**, both verbal and written. * Ability to **manage multiple cases simultaneously**, maintaining organization, rigor, and follow-up. * Collaborative, proactive attitude focused on continuous improvement. \uD83D\uDCA1 **It will be a plus if…** * You have directly worked with **electricity distribution companies** (e-Distribución, i-DE, Viesgo, E-Redes…). * You have experience reading **load curves, remote management reports, or grid parameters**. * You are familiar with **ERP systems, ticketing platforms, or PV monitoring tools**. * You speak technical English. * You have worked in energy companies, installation firms, or energy suppliers. * You are familiar with **Royal Decree 244/2019 and self-consumption regulations**. ### **\uD83D\uDC9C What we offer** * \uD83D\uDCCD **Location:** Santiago de Compostela and Bilbao. * + **Working hours:** 40 hours per week – Full time. \uD83D\uDCC8 Additional benefits: * \uD83D\uDCB0 Octopus Energy share options. * + Breakfast and fruit provided at the office. * \uD83C\uDFE5 Flexible compensation (meal vouchers, transportation, childcare, health insurance...) * \uD83D\uDE98 Incentives for purchasing electric vehicles. * \uD83C\uDFE6 Pension plan. * \uD83C\uDF93 Product training and professional development opportunities. * \uD83C\uDF89 Dynamic, friendly, and fun work environment. * \uD83C\uDF7D️ Events: Family Dinner and many other team experiences. ### **\uD83D\uDC9A Why you'll love working here?** * At Octopus Energy, we do things differently. We believe in a workplace where you can be yourself, grow professionally, and feel part of a team that truly wants to change the world. * \uD83C\uDFC6 We're a Great Place to Work! On Glassdoor, we've been recognized as one of the 50 best companies to work for, and our culture has been highlighted multiple times. * \uD83C\uDF99️ If you'd like to learn more about how we work, listen to our CEO in this podcast about our culture and values. **\uD83D\uDCE9 Ready to join the change?** If you want to be part of this project **and help build a greener future**, send us your application! \uD83C\uDF31 \uD83D\uDCCE **Attach your CV**, and if your profile fits, we'll get in touch with you. We're excited to meet you! \uD83D\uDE09 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.