Job Summary: We are seeking an ITSM CAU Technician/Administrator with experience in BMC HELIX to manage, maintain, and administer ticketing systems. Key Highlights: 1. Growth opportunity in a leading sector company 2. Continuous training and professional development 3. Positive work environment and job stability ITSM CAU Technician/Administrator We invite you to join our team! We are currently looking for an ITSM CAU Technician/Administrator to work on a service for large enterprises. We invite you to join Grupo Sermicro, a reference company in ICT Solutions and Services that helps businesses deploy their business strategy through the efficient and innovative use of technology **Requirements:** * Medium or Higher Vocational Training (FP) in Computer Science or technological sciences * 3 years of experience in similar positions * Mandatory certifications: BMC Certified Administrator: Helix ITSM / BMC Certified Professional: Helix CMDB (desirable) / ITIL Foundation v4 (mandatory for alignment with ITSM best practices) * Experience in Incident, Problem, Change, and Configuration Management (ITSM) * Experience integrating with other platforms (e.g., Power BI, ServiceNow, Jira, monitoring tools) * Experience administering and configuring Digital Workplace Catalog (DWC): defining service catalogs, approval workflows, request templates, and service automation. **Responsibilities:** * Technical capability to manage, maintain, and administer the BMC HELIX-based ticketing system What can we offer you? * Opportunity to work for a major, continuously growing sector-leading company * Training, continuous learning, and a professional career path focused on specialization and advancement * Positive work environment * Job stability **Work Location:** Madrid **Working Hours:** Mon–Thu 8:30–18:00; Fri 8:30–14:00 ITSM, ITIL, HELIX