Shift Leader

Description

Job Summary: Foot Locker is seeking a passionate Shift Leader who delivers world-class customer service, supports the management team, and contributes to the store’s continued success—with growth potential into management. Key Highlights: 1. Challenging and rewarding role with growth potential into management. 2. Drive an incredible Omni-channel customer experience and inspire the team. 3. Support the management team in store operations and inventory reduction. Overview: At Foot Locker, everything revolves around the customer experience. You must be passionate about service and committed to delivering a world-class experience for our customers. You’ll serve as a role model and help foster a high-energy atmosphere that builds deep, lasting connections with our customers and communities—both in-store and online. You’ll support the management team in maintaining control over store operations, including visual merchandising and inventory reduction. Being a Shift Leader is a challenging and rewarding position that contributes to Foot Locker’s ongoing success—and could be your first step into management. Responsibilities: About the Role As a Shift Leader at Foot Locker, you will:* Maintain a high-energy atmosphere. * Drive an incredible Omni-channel customer experience that fosters customer loyalty. * Help train and inspire the team. * Contribute fresh ideas on how to improve the customer experience and service. * Contribute to the team’s daily goals. * Stay informed about our product range. * Collaborate with store management to implement visual merchandising guidelines to elevate standards and drive commercial effectiveness. * Restock apparel and accessories throughout the day. * Provide a safe environment for team members and customers. * Support the Store Management Team in managing inventory reduction. * Exceed expectations in handling returns and payment processes. * Assist the Store Management Team as needed. Qualifications: About You You have: * At least one year of experience in a customer-facing environment. * Strong interpersonal and organizational skills. * The ability to empower the team. * Adequate understanding of English and local languages. You are: * Energetic, dynamic, and ready to lead a team. * Willing to lead and take on increased responsibilities. * Practical and comfortable assuming responsibility. * A team player who helps create an inclusive environment. * Service- and customer-oriented. * Passionate about fashion and sneakers. * Required to stand for most of your shift, plus kneel, bend, climb stairs, use ladders, reach, pull, and lift weights between 2 and 14 kg. * Required to work evenings, weekends, and holidays. * Occasional local travel required. * Noise level in the store must remain minimal. Benefits: What We Offer?* Employee discount ranging from 30% to 50% * Access to Well Hub programs * Access to the Enrich platform (dedicated to financial wellness) * Variable pay component based on performance against specific metrics