Gaming Hall Operator

Description

Job Summary: We are seeking a responsible and customer-oriented professional to manage and supervise a gaming hall, ensuring regulatory compliance and an excellent customer experience. Key Highlights: 1. Professional and approachable in-venue customer service. 2. Access control and regulatory compliance. 3. Internal growth opportunities. We seek a responsible, customer-focused individual to manage customer service and ensure the smooth operation of our gaming hall, guaranteeing regulatory compliance and an outstanding experience for our customers. **Main Responsibilities** * In-venue customer service: addressing inquiries with professional and approachable demeanor. * Access control and verification of legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collecting payments, providing change, and managing cash flow. * Monitoring regulatory compliance and responding to incidents. * Supporting venue opening, closing, and maintaining order on-site. **Requirements** * Customer service experience (experience in gaming, hospitality, or retail is advantageous). * Strong communication skills and ability to manage conflicts. * Basic cash handling and computer literacy. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We Offer** * Permanent contract and competitive salary. * Initial and ongoing training. * A professional environment focused on safety. * Opportunities for internal advancement.