Host/Hostess

Description

We are seeking a candidate for the position of **Host / Hostess**, responsible for ensuring a warm, professional, and personalized welcome experience for all guests, acting as the first point of contact and representing the restaurant’s hospitality and service standards. The person in this role will maintain a strong focus on customer experience, reservation management, and service flow organization, ensuring efficient coordination among various operational teams. Their primary objective will be to deliver an impeccable reception and contribute to every guest experience starting exceptionally. **What would your responsibilities be?** ***Welcome Management and Customer Experience*** * Greet and welcome guests and customers professionally, warmly, and consistently with the brand’s hospitality standards. * Manage reservations, waiting lists, and table assignments in an organized and efficient manner. * Escort guests to ensure a seamless and personalized experience. * Manage entry and exit flow, optimizing wait times and occupancy. * Address special requests and anticipate customer needs. ***Operational Coordination*** * Maintain constant communication with operational teams to ensure proper service organization. * Inform teams about VIP reservations, customer preferences, and special requirements. * Support optimization of occupancy and service planning. * Handle last-minute changes and operational incidents with agility and professionalism. * Collaborate with the team to ensure a consistent experience throughout the guest stay. ***Telephone Service and Reservation Management*** * Handle calls, inquiries, and reservation requests efficiently and professionally. * Keep reservation systems and customer databases up to date. * Confirm reservations and follow up when necessary. * Record preferences and relevant information to enhance the customer experience. * Ensure accurate information sharing across different teams. ***Brand Image and Service Standards*** * Represent the brand’s image and values through elegant and professional communication. * Ensure the reception area remains tidy, organized, and aligned with established standards. * Maintain a proactive, solution-oriented, and customer-satisfaction-focused attitude. * Contribute to building positive and lasting relationships with regular customers and visitors. * Guarantee an outstanding welcome experience at all times. **What do we require from you?** ***Education*** * Education in Hospitality, Tourism, Hospitality Management, or related fields. * Additional training in customer service, protocol, or public relations is desirable. ***Experience*** * Prior experience as a Host / Hostess, Front Desk Agent, or similar role. * Experience in luxury hotels, premium restaurants, or lifestyle environments is advantageous. * Experience managing reservations and serving international clientele. ***Languages*** * Fluent Spanish and English. * Knowledge of additional languages is desirable. ***Key Competencies*** * Excellent customer experience orientation. * Elegant, approachable, and professional communication. * Organization and priority management. * Attention to detail. * Ability to work effectively in dynamic, high-demand environments. * Agile and empathetic incident resolution. * Teamwork and operational coordination. ***Technical Knowledge*** * Proficiency in reservation systems. * User-level proficiency in Microsoft Office. * Knowledge of service and customer care standards. * Experience with platforms such as CoverManager, SevenRooms, or similar is desirable. * Database management and professional telephone handling.