Level 2 Support Technician At Arelance, we know that people are the most important asset within a company, and therefore we invest significant effort in finding the best professionals for our clients, and in offering our candidates the best projects. At this moment, we are looking for a Level 2 support technician with experience in O365, Active Directory, OneDrive, and Windows environments. What are we looking for? * More than 3 years of experience in end-user technical support. * Advanced knowledge of O365, Active Directory, OneDrive, and Windows environments. * Experience resolving incidents arising from migrations, domain changes, and cloud service synchronization. * Ability to work autonomously, user orientation, and effective problem resolution. **Your responsibilities will include:** * Providing on-site support to users during global migration. * Resolving incidents related to Outlook, OneDrive, Authenticator, and O365 applications. * Managing access, permissions, and dependencies in Active Directory. * Accompanying the user throughout the entire domain change process, ensuring a smooth transition. * Escalating and documenting incidents when necessary. What do we offer in this position? * Indefinite employment with Arelance * Salary range offered, negotiable based on profile and experience: 27 to 32K G/A * Work mode: 100% on-site at client offices - Montjuïc area * Working hours: Monday to Friday, 8:00 AM to 5:00 PM If you are interested in a great opportunity like this, apply now! We want to meet you! Only candidates with valid work permit and residency in Spain will be considered support, windows