**Description:** ---------------- We are offering the position of **2nd Front Office Manager** for our upcoming opening of the **Amàre Sancti Petri hotel in Chiclana de la Frontera, Cádiz**. You will be responsible for planning, assigning, coordinating and supervising primarily the Front Office tasks within the Reception Department, with the aim of optimizing hotel occupancy and revenue generation, as well as delivering the best possible guest experience within the scope of your responsibilities. You will work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality sector, having grown differentiated brands especially across southern Spain. We are looking for someone like you—someone who wants to bring passion to their day-to-day work—while we support your growth and offer you a new experience as part of an outstanding team with significant benefits: Competitive remuneration policy (fixed salary + variable pay). A unique working environment and excellent workplace atmosphere surrounded by exceptional professionals. Development opportunities and career plans so that we grow together. Continuous training: we invest in and promote your talent, with special attention to improving your language skills. **Your day-to-day responsibilities will begin to sound like this…** * In the absence of the Front Office Manager, you will assume the responsibilities inherent to your immediate superior. * Communicate departmental objectives to front desk staff and review critical processes and area roll-outs through daily mini-meetings, in accordance with the hotel’s established standards. * Prepare staff shift and vacation schedules for the Reception Department, aligned with occupancy forecasts and the staffing sizing tool. * Plan, direct, supervise and assist—whenever necessary—in all Back Office and Front Office responsibilities, functions and tasks of the Reception Department. * Monitor and manage internal HR administration processes for your team, in collaboration with the Human Resources Department. * Collaborate with the Revenue Department in setting daily pricing scenarios, and actively participate in selling the hotel’s various products and services (Upselling, Cross Selling and Ancillaries). * Optimize hotel occupancy, monitor arrival and departure lists, and pay special attention to potential incidents or special needs (VIP guests, reduced mobility, children, etc.). * Track guest reviews and complaints, proposing corrective actions and alternatives to achieve and maintain desired customer satisfaction levels; personally handle complaints of higher importance or severity. * Maintain daily control over cancellations. * Participate in monitoring the achievement of the department’s guest data capture targets. * Carry out daily settlement of personal accounts, commissions, guest accounts and Intercompany accounts, as well as supervise, reconcile and settle the front desk cash register daily. * Deposit weekly production from all departments into the bank, and request necessary funds and change. * Handle and redirect information regarding reservations made outside the operating hours of the Contact Center and Groups departments. * Handle and supervise daily billing and group accommodation arrangements. * Review and validate invoices via Work Cycle. * Optimize the department’s allocated budget in accordance with the hotel’s policies, procedures and values, evaluate variances and anticipate future requirements to management. * Supervise the availability of required physical resources, as well as the condition of uniforms, cleanliness and maintenance of the reception area and IT equipment. * Carry out follow-up and compliance with the Operational Environment Manual. * Supervise and control the operation of the hotel parking facility, reconcile and settle its cash register, and address any related incidents. * Select, assess and collaborate in the training and development of Reception team members, following the methodology established by the Human Resources Directorate, as well as oversee onboarding/integration processes. * Perform other duties within your scope of responsibility, as requested by your direct supervisor. * Comply with—and ensure others comply with—organizational quality, safety and health, environmental and data protection standards. **Requirements:** --------------- **You’re ideal for this role if…** University Diploma/Degree in Tourism or related field. Desirable: Master’s degree in Business Administration and/or Hotel Management and Direction. Minimum 3 years’ experience as 2nd Front Office Manager and/or 5 years’ experience as Front Desk Agent in 4-star or higher hotels. English and German at B2 level. Hotel Management Software; Advanced Microsoft Office; Intermediate level. Share this opportunity with your contacts—you can discover more openings and learn more about Fuerte Group Hotels at talent.fuerte-group.com