Front Office Manager (M/F)

Description

Job Summary: We are seeking a Front Office Manager for the March to November 2026 season, responsible for operational and team management, ensuring excellence in guest service and guest well-being within a luxury hotel environment. Key Responsibilities: 1. Lead and manage front desk teams in a luxury hotel. 2. Ensure exemplary guest reception and active listening. 3. Foster a pleasant and motivating professional environment. **The Company** -------------- Santa Ponsa, an iconic estate on the island of Menorca, spans over 100 hectares. It is a 17th-century palace whose lush gardens are fully classified as protected heritage. Twenty-two rooms and suites are distributed across the main house, historic barns, and independent buildings nestled within the gardens. Its gastronomic restaurant, Nura, offers contemporary Spanish cuisine — acidic, vibrant, product-focused — partially supplied by the estate’s own 3,000 m² organic kitchen garden. Fully dedicated to wellness, Santa Ponsa also features an outdoor pool, indoor pool, hydrotherapy circuit, hammam, sauna, Nordic baths, and massage rooms. Spa care protocols use the natural Susanne Kaufmann brand and focus on energy regeneration. Paella & flamenco night, horseback riding along the Camí de Cavalls trail, boat excursions, garden barbecues… A wide range of activities to fully enjoy the most preserved island of the Balearics. **Job Description** -------------------------- We are seeking a **Front Office Manager** for the March to November 2026 season\. **Responsibilities:** OPERATIONAL MANAGEMENT: * Welcome guests, present hotel services, and provide information on local tourist attractions. * Perform check-in and check-out procedures while ensuring exemplary reception and active listening. * Register reservations, monitor their progress, and manage related files. * Participate in room assignments according to arrival and departure schedules, following management guidelines. * Issue invoices and collect payments from guests; manage cash handling. * Communicate and closely collaborate with the housekeeping team (arrival/departure movements, future reservations) to optimize room preparation workflows. * Maintain and strengthen privileged relationships with our guests, safeguard their well-being, and personalize their stay to ensure satisfaction and loyalty. * Master and apply safety regulations, and comply with current standards and procedures at the property. * Report to management any issues compromising service quality and excellence. * Demonstrate exemplary and courteous conduct toward all departments and relay guest requests. * Perform minor maintenance tasks if required. * Manage luggage-related service requirements. TEAM MANAGEMENT: * Assist your direct supervisor in drafting employee work and rest schedules, adapting them to forecasted activity levels. * Create and maintain a pleasant professional atmosphere; ensure overall work balance, team cohesion, communication, and motivation — aiming to minimize staff turnover. * Analyze and evaluate team performance. * Share expertise, train your team, and participate in hiring personnel for your department. **Profile:** * Strong guest service orientation * Highly organized individual * Professional proficiency in English and Spanish; French is a plus * Unwavering commitment to excellence * Familiarity with Opera software * Prior front office experience **Education:** * University degree (equivalent to Bac +4/5) in Hospitality and Restaurant Management * Technical Baccalaureate in Hospitality **What We Offer:** * A dynamic and friendly working environment * 3 complimentary nights per year (including breakfast) for you and one companion at any hotel within the collection (after one year of service) * 20% discount on dining at Fontenille Collection restaurants * Friends & Family rates: 20% off stays at collection hotels * Preferential rates on Fontenille wines \+ Flash offers