Reception Assistant - Menorca

Description

Job Summary: We are seeking a Reception Assistant to support hotel operations, ensuring guest satisfaction and the smooth functioning of the reception desk. Key Highlights: 1. Excellent work environment 2. Stable position with opportunities for professional development 3. Customer-oriented and team-based work INSOTEL HOTEL GROUP is a well-established hotel chain in the Balearic Islands undergoing active expansion. Your primary role within the company will be to support the efficient operation of the reception desk by performing tasks related to: guest service, welcoming guests, check-in, stay management, and check-out; reservation management; assistance and information provision — all aimed at achieving full guest satisfaction with the services offered, in accordance with the hotel’s established quality and efficiency standards. This vacancy is for our Insotel Punta Prima Resort & Spa 5* Your main responsibilities, under the supervision of the front desk agents and Front Office Manager, will include: * Supporting reservation processing, incident tracking, and follow-up. * Monitoring forecasted occupancy. * Preparing room keys prior to guest arrival. * Processing guest check-ins. * Addressing guest requests and suggestions, and informing guests about available services and facilities. * Answering incoming telephone calls. * Managing walk-in guests and associated billing. * Assisting in resolving incidents. * Managing and archiving all documentation. * Performing other duties inherent to the department. In return for your commitment, we offer: * Excellent work environment. * Competitive salary * Stable position (summer season) with real opportunities for professional development. * Education: Diploma in Tourism (preferred) * Experience: AT LEAST 1 YEAR performing the duties described above as a hotel reception assistant * Advanced English proficiency (C1) is mandatory; additional languages (e.g., German, Italian…) are considered an asset. * Availability to work rotating shifts. * Office software: Intermediate-level Word and Excel. Additional assets: Organizational skills – Customer orientation – Teamwork – Stress resilience – Interpersonal skills – Flexibility and adaptability.